Assistant Customer Relations Manager

Countryside Partnerships PLC; Brentwood; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for an Assistant Customer Relations Manager to join their dynamic team in Brentwood. This role is pivotal in supporting customer satisfaction and ensuring a seamless handover experience for new homeowners. You will engage directly with customers, manage feedback, and provide essential reports to enhance service delivery. With a focus on integrity and quality, this company is committed to building sustainable communities and offers a range of benefits including flexible working arrangements and generous holiday allowances. Join this forward-thinking team and help shape the future of home building.

Benefits

28 days holiday plus bank holidays

Pension contributions

Paid volunteer days

Flexible working arrangements

Qualifications

• Experience in customer relations and administration is essential.
• Strong communication skills and ability to manage customer satisfaction.

Responsibilities

• Support CRM processes and manage customer satisfaction post-move.
• Record and manage customer feedback and snagging issues.

Skills

Customer Relationship Management

Administration

Customer Service

Reporting

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office Suite

CRM Software

Job description

We have a new opportunity for an Assistant Customer Relations Manager to join our team within Vistry East London, at our Brentwood office. As our Assistant Customer Relations Manager, you will provide support to CRM process in all areas of administration, pre & post handover, including site visits where required. Ensuring quality of delivery and consistency of details and standards. You will support the customer service team and site teams in managing customer satisfaction after new home move in. You will also record and manage the progress of customer snagging from home demo and handover to 14-day review. You will support the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC). You will also provide an exceptional customer care service to all Vistry customers. You will provide support directly to the CSM and provide weekly reports for the board, along with administration duties supporting coordinators, defect processes and management of invoicing, implementing change where necessary and appropriate delegation. The role will provide support between office & field-based staff across the customer service team.

We are pleased to say, this role could accommodate agile working arrangements in accordance with Vistry’s Agile Working Policy and subject to business need.

Finally, let’s tell you a bit more about us...

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

Benefits

1. Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
2. Pension with Legal & General: Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
3. With 2 paid volunteer days a year, you can give back to communities and charities.
4. Agile Working: Offers a flexible way of working.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.