Assistant Claims Handler

The Hartford; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Hartford in London is seeking an Assistant Claims Handler to start a career in Financial Lines claims, working under supervision on Professional Indemnity, Directors & Officers, Cyber, and Financial Institutions products.

You will develop your technical knowledge while building skills in analysis, negotiation and stakeholder management, with structured onboarding and ongoing mentorship.

Qualifications

• Must-have customer service mindset and willingness to learn.
• Strong analytical and problem-solving abilities are required.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Assist in handling Financial Lines claims under supervision (PI, D&O, cyber, FI).
• Review claim docs, policy wordings and related materials.

Skills

Customer focused mentality

Willingness to learn

Team player

Analytical skills

Written and verbal communication

Attention to detail

Multitasking & prioritisation

Interpersonal & collaborative

Education

CII qualification (Dip CII)

Tools

ECF

Docosoft system

365 Copilot

Job description

INTL Assistant Claims Handler - CH10YY

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Kick-start your career in Financial Lines Claims!

This is a fantastic opportunity to launch a rewarding and long-term career within Financial Lines Claims.

As part of our high-performing Financial Lines Core Claims team, you’ll be surrounded by experienced professionals in a collaborative and supportive environment.

As an Assistant Claims Handler, you’ll gain valuable hands-on experience managing claims across key products such as Professional Indemnity, Directors & Officers (D&O), Cyber, and Financial Institutions insurance. You’ll develop your technical knowledge while building essential skills in analysis, negotiation, and stakeholder management.

We’re looking for someone who is curious, detail-oriented, and motivated to build a career in this class of business. In return, you’ll benefit from structured learning, on-the-job development, and exposure to challenging, high profile claims from an early stage.

If you’re seeking a role that offers real responsibility, problem-solving, and meaningful client interaction from day one, this position provides an excellent pathway into a specialist and highly regarded area of the industry.

What Makes This Role Attractive

• Entry point into a specialist insurance class

• Early responsibility with strong support and guidance

• Exposure to complex and interesting claims scenarios

• Clear career development and professional qualification support

• Collaborative and professional working environment

• Structured onboarding and training programme in Financial Lines Claims

• Ongoing mentorship from experienced Claims Handlers and Managers

• Support towards professional qualifications (e.g., CII)

• Clear progression pathway into a full Claims Handler role and beyond

Key Responsibilities

• Assist in the handling of Financial Lines claims under supervision, including Professional Indemnity, D&O, and related products

• Review claim documentation, policy wordings, and related materials

• Communicate with brokers, clients, insurers, and external partners/stakeholders in a professional manner

• Ensure claims are handled in line with approved authority level, internal procedures and regulatory requirements

• Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively

• Ensure that claims are handled promptly, fairly and with integrity in accordance with The Hartford claims management guidelines

• Maintain portfolio of Financial Lines TPA/DCA loss bdx and payments

• Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously

• Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance

• Attend market claim meetings as required

• Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling

Skills & Experience

Essential:

• Customer focused mentality

• Enthusiasm and a willingness to learn

• A team player and self-motivated

• Strong analytical and problem-solving skills

• Excellent written and verbal communication

• Good attention to detail and organisation

• Ability to manage multiple tasks and prioritise effectively

• Strong interpersonal skills and a collaborative approach

Desirable (but not essential):

• Professional Qualification (CII, Dip CII)

• Prior exposure to insurance, legal, or financial services environment

• Interest in Financial Lines products and the London insurance market

• Understanding of ECF, Docosoft system

• 365 Copilot

About Us|Our Culture|What It’s Like to Work Here