Assistant Centre Manager

Oxford Innovation Ltd; Oxford; On-site; GBP 30,000; Full time

Job summary

Join a forward-thinking company as a full-time Assistant Centre Manager in Oxford, where you will play a vital role in enhancing operational performance and customer experience at a vibrant workspace for innovators. This position offers the chance to lead a dynamic team, manage reception services, and contribute to the financial success of the centre. With a focus on quality service and community building, you will help create an exceptional environment for entrepreneurs. Enjoy a flexible working atmosphere with a comprehensive benefits package, making this an exciting opportunity for those passionate about supporting innovation and collaboration.

Benefits

Contributory pension

Private medical and dental insurance

Health screening

Flexible benefits package

Ability to adjust annual leave

Friendly working environment

Qualifications

• Experience in operational management of similar facilities.
• Strong customer service focus with excellent communication skills.

Responsibilities

• Assist in managing the operational performance and customer experience.
• Support marketing efforts to enhance the centre's reputation.

Skills

Customer Service

Management Skills

Negotiation Skills

Organizational Skills

Communication Skills

IT Literacy

Self-Motivation

Team Leadership

Job description

Join to apply for the Assistant Centre Manager role at Oxford Innovation

This range is provided by Oxford Innovation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are excited to be recruiting a full-time Assistant Centre Manager to join our fantastic team at Grassroots, Oxford.

Put down roots at Oxford’s most exciting workspace for science and technology innovators. This full-time role is key in enhancing the operational performance, customer experience, and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices, laboratories, and workshop facilities and business support services to companies throughout the UK.

The successful candidate will support the Community Manager to create a successful innovation centre locally, regionally, and nationally by selling and marketing the product offering whilst enhancing its reputation for excellence. You will support coworking members from doing the initial tour, signing them up, keeping the customer records up to date for audit purposes, and have a strong customer service approach.

Main duties and responsibilities:

Operational

• Assist with setting, monitoring, and developing the standards of the building’s presentation, including cleanliness, health and safety, and security.
• With support from ‘Operations’, ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act.
• Management of reception staff and temporary cover.
• Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner.
• Assist in Procurement and management of Contractors, Suppliers, and Consumables.
• Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team.
• Manage all maintenance of the centre and oversee the works through to completion.
• Manage assets, stock, and inventory and replenish consumables where required.
• Assist in setting up, reporting, and maintaining in-house IT systems.
• Where applicable, ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations.
• Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001.
• Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and tenants, assisting with regular tenant surveys and regular staff coaching.
• Strong contribution to promoting and building the centre’s reputation for exceptional standards of customer care.
• In the absence of the Centre Director/Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures.
• Undertake any additional tasks as proposed by the Centre Director/Manager.
• Support the Centre Director/Manager with Financial Management Information to include invoicing customers and debt management.
• Assist in budget planning and monitoring of expenditure and cost.
• Assist in financial reporting and demonstrate an understanding of Profit and Loss.
• Reconcile invoices and ensure compliance for audit.

Sales and Marketing

• To support the Centre Director/Manager in promoting available space in the centre on pre-agreed commercial terms.
• To assist in generating revenue from various products available in the centre.
• Contribute to identifying additional revenue creating opportunities.
• Maintain an awareness of Oxford Innovation Space’s range of services, projects, and expertise and promote appropriately to partners and clients.
• Strong contribution to developing a community of entrepreneurs within the centres.
• Maintain an awareness and interest in the centre clients’ business performance and problems and signposting to help.
• Assist in preparation for conferencing, events, meetings, and catering for the centre.
• Assist in ensuring that the centre is fully exposed to the market to maximize revenue opportunities.
• Assist in preparation of marketing material and initiatives suitable for the centre.

Experience:

• Experience in the operational running of an asset of the size, character, and quality of the relevant centre.
• Previous experience in a letting office environment preferred.
• Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximized.
• Evidence of negotiation skills within previous roles.
• Excellent administrative and organisational skills.
• Good communication skills, tactful and persuasive.
• Highly self-motivated and proactive with a desire to contribute to the company more widely.
• Client and customer services focused.
• Ability to work under pressure and multitask.
• Motivate, lead and delegate tasks to the team.
• Team player and team leader.
• IT literate.

What’s in it for you?

• Salary of up to £30,000 per annum, depending on experience.
• Flexible benefits package comprising:
• Contributory pension.
• Ability to increase or decrease the amount of annual leave.
• Ability to increase or decrease the amount of life assurance cover.
• Private medical and dental insurance.
• Health screening.
• Charitable Giving.
• Friendly, informal, and flexible working environment - so you can make the most of your home and your work life.

We are an equal opportunities employer and welcome applications from all backgrounds.

We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management

Industries

Business Consulting and Services