Assistant Casino Manager

Royal Caribbean Group; London; On-site; GBP 66,000 - 89,000; Full time

Job summary

A leading cruise line company in London is seeking a Senior Casino Supervisor to manage operations, ensure compliance, and oversee staff performance. The ideal candidate will have at least one year of experience in a supervisory role within a casino environment, strong decision-making skills, and a Bachelor’s degree in hospitality management or a related field. This position is contract-based and offers a mid-senior level experience.

Qualifications

• Minimum one-year experience as a Senior Casino Supervisor with high performance ratings.
• Ability to manage financial aspects and improve revenue through promotions.
• Understanding of HR policies and ability to manage international staff.
• Ability to make decisions under rules and regulations.
• Observe payout accuracy and dealer behavior.
• Gaming Board/Commission-approved dealer school completion.
• Manage casino finances including cost control and revenue growth via promotions and upselling.
• Focus on customer service and satisfaction.
• Understand HR policies for international staff management and coaching.
• Proficiency in Excel and Word.
• Bachelor’s degree in hospitality management or business preferred.

Responsibilities

• Lead and manage Casino operations including daily activities and guest relations.
• Ensure compliance with gaming rules and performance management of Casino staff.
• Identify expense reductions and manage headcount to support business needs.
• Manage performance of casino staff.

Skills

Decision-making

Customer service

Staff management

Financial management

Observation

HR management

Education

Bachelor’s degree in hospitality management or related field

Tools

Microsoft Excel

Microsoft Word

Job description

In conjunction with the Casino Manager, the Senior Casino Supervisor leads and manages the Casino operations, including core functions such as daily operational activities, guest relations, compliance with all gaming rules as per SQM, and performance management of the Casino Staff.

Hiring Requirements:

• Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
• One to two years of progressive supervisory experience in a casino environment within resorts, cruise lines, or hotels.
• Ability to make decisions based on sound judgment regarding rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior, and related activities.
• Satisfactory completion of a Gaming Board/Commission-approved dealer school.
• Ability to manage the financial aspects of a casino operation, including identifying expense reductions through cost efficiencies and revenue growth via promotions and upselling. Ability to manage headcount to support vessel business needs.
• Knowledge of principles and processes for providing customer and personal service, including needs assessment, quality standards, and customer satisfaction evaluation.
• Understanding of HR policies and practices, with the ability to manage international staff positively and productively, motivating, developing, and managing employees, including coaching, counseling, and disciplinary actions.
• Proficiency in computer skills, including navigating software such as Excel and Word.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited institution or the international equivalent is preferred.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Hotels and Motels

This job posting is active. No indications of expiration are present.