Casino Operations Lead — Guest Experience & Compliance

Royal Caribbean Group; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading cruise line company in the United Kingdom is seeking a Casino Manager to oversee operations and staff performance. The ideal candidate will have at least one year of experience as a Senior Casino Supervisor and possess strong decision-making and customer service skills. Responsibilities include day-to-day management of casino activities, ensuring compliance with gaming regulations, and fostering a positive environment for guests and staff. A Bachelor’s degree in hospitality or a related field is preferred.

Qualifications

• Minimum one-year experience as a Senior Casino Supervisor with high performance ratings.
• One to two years supervisory experience in casino function.
• Ability to manage financial aspects of casino operations.

Responsibilities

• Lead and manage Casino operations and activities.
• Ensure compliance with gaming rules and regulations.
• Manage performance of Casino Staff and handle guest relations.

Skills

Decision making

Customer service

Financial management

Supervisory skills

Knowledge of gaming rules

Education

Bachelor’s degree in hospitality management or business administration

Tools

Excel

Word

Job description

A leading cruise line company in the United Kingdom is seeking a Casino Manager to oversee operations and staff performance. The ideal candidate will have at least one year of experience as a Senior Casino Supervisor and possess strong decision-making and customer service skills. Responsibilities include day-to-day management of casino activities, ensuring compliance with gaming regulations, and fostering a positive environment for guests and staff. A Bachelor’s degree in hospitality or a related field is preferred.