Slot Manager

Royal Caribbean Group; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Royal Caribbean Group is seeking a Slot Manager to supervise and coordinate slot machines, arcade and gym equipment servicing and staff providing courteous service to guests at sea. In this role you will lead an international team, enforce safety rules and ensure efficient operations aboard our ship.

The ideal candidate has supervisory experience in casino environments, formal repair/troubleshooting training, strong guest service skills, and proficiency with typical office software.

Qualifications

• Previous supervisory experience of slot technicians in a casino environment.
• Formal training in repair & troubleshooting of electrical, mechanical and/or electronic equipment.
• Experience in live casinos preferred.
• Ability to read safety rules, instructions and mechanical drawings.
• Strong customer service skills with guests in a courteous, professional manner.
• Ability to communicate with guests and shipboard staff to resolve problems.
• Ability to stand for extended periods.
• Ability to count currency quickly and accurately.
• Ability to perform basic math related to monetary units and slot percentages.
• Knowledge of HR policies; ability to supervise an international team and manage disciplinary actions.
• Proficiency with Excel and Word.
• High school diploma or equivalent preferred.

Skills

Supervisory experience

Customer service skills

Communication skills

Team leadership

Negotiation

Excel/Word proficiency

Safety rule literacy

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• Previous supervisory experience of slot technicians in a casino environment

preferred.

• Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.
• Previous slot technician work experience in live casinos preferred.
• Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to stand for an extended period of time.
• Ability to count paper and coin currency quickly and accurately.
• Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.