Assistant Branch Manager Reading

The Stevenson Group; Reading; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

The Stevenson Group in Reading is seeking an experienced Branch Manager to lead daily operations, drive customer service excellence and achieve branch KPIs. You will oversee H&S standards, supervise staff, and act as an escalation point for customer issues, while covering the BM duties in their absence.

Strong leadership, frontline management experience, and proficiency with Microsoft Office and NetSuite will help you coordinate rostering, stock control, and branch administration effectively.

Qualifications

• 3 years management/supervisor experience.

Responsibilities

• Work with Manager to meet branch standards.
• Ensure branch KPIs are achieved.
• Oversee health and safety standards.
• Staff supervision and recruitment support.
• Cover Branch Manager duties in their absence.
• Key holding and out-of-hours alarms.
• Attend selling/display events as needed.
• Stock management and Takings investigations.
• Monitor branch appointments.
• Produce daily floor rota, including lunches.
• Respond to branch and personal inbox(es).

Skills

Microsoft Office

Netsuite

Job description

• To work with Manager to achieve branch standards.
• Ensuring branch KPIs are achieved.
• Overseeing branch H+S standards are met
• Staff supervision
• To Cover Branch Manager duties in their absence
• Key Holding and Out of hours Alarm
• To oversee external lock up space
• Attend Selling/Display events as needed.

Branch administration

• Stock management
• Complete branch Takings and investigate discrepancies.
• Work with BM to ensure all NS admin is completed on time.
• Monitor branch appointments.

Staff management

• To train and develop the team
• To highlight underperformance and support with action plan
• To support the teams wellbeing needs and requirements
• Produce and communicate daily floor rota, including lunches.
• To support manager with recruitment.
• Role model of excellent customer service.
• Being an escalation point for customer complaint.
• Actively check and respond to the branch and personal inbox.

Knowledge & Skills

• Knowledge of Microsoft Office, Netsuite
• 3 years management/supervisor experience