BRANCH ADMINISTRATOR

Ernest Doe & Sons Ltd; Sutterton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

32 days holiday

Workplace pension

Life assurance

Staff discount

Car tyre discount

Sick pay scheme

Flu vaccinations

Employee referral scheme

Job summary

Ernest Doe & Sons Ltd in the United Kingdom is seeking a Branch Administrator to support the Branch Manager and team with efficient day-to-day operations. You will provide high‑level administrative and personal assistant support, handle customer enquiries, and ensure accurate record‑keeping and compliance.

The role involves coordinating branch activities, managing invoices and sales documentation, stock checks, data entry, and supporting the sales team during events.

Qualifications

• Strong communication skills and professional telephone manner.
• Excellent organisational skills with the ability to multitask.
• Attention to detail in written and numerical data.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Self-motivated, approachable and a team player.

Responsibilities

• Provide high-level personal assistant and administrative support to the Branch Manager.
• Manage incoming calls and maintain the branch switchboard.
• Serve as first point of contact for customers and clients, handling inquiries and complaints.
• Process invoices, delivery notes, and related documentation.
• Prepare sales quotations, issue invoices and delivery tickets.
• Carry out daily cashiering duties and liaise with Head Office.

Skills

Communication

Multitasking

Attention to detail

Customer service

Organisational skills

Tools

Microsoft Office

Job description

The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day‑to‑day operation of the branch. The postholder will provide high‑level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record‑keeping, compliance, and smooth coordination of branch activities within a busy operational environment.

Key Responsibilities

• Provide high‑level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
• Manage incoming calls and maintain the branch switchboard.
• Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
• Prepare sales quotations and issue invoices and delivery tickets.
• Carry out daily cashiering duties and liaise with Head Office.
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly.
• Support the sales team during events and trade shows; provide general administrative support across branch operations.
• Conduct monthly stock checks on domestic items.
• Ensure timely and clear communication across the team.
• Consistently deliver professional and customer‑focused service.

What We’re Looking For

• Strong communication skills and a professional telephone manner.
• Confidence in dealing with people at all levels.
• Discreet and trustworthy when handling confidential information.
• Excellent organisational skills with the ability to multitask.
• Exceptional accuracy and attention to detail with both written communication and numerical data.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Self‑motivated, approachable, and a team player.
• Ability to use initiative and adapt in a fast‑paced environment.
• Well‑presented and detail‑oriented.
• Full clean driver’s license.

Additional Information

• Start Date: Immediate, but subject to successful candidate’s notice period.
• Hours: 40 hours per week – 8am to 5pm Monday to Friday (1‑hour unpaid lunch).
• Salary: ompetitive, dependent upon experience, plus bonus.
• Benefits: 32‑days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.