Assistant Branch Manager

GSF Car Parts Limited; Norwich; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Performance-based bonus

20 days annual leave plus additional days

Health and wellbeing support

Life assurance scheme

Discounts from major retailers

Paid volunteer time

Training and career progression

Job summary

GSF Car Parts Limited is seeking an Assistant Branch Manager in Norwich to support the branch team and improve sales performance. Responsibilities include managing daily sales, ensuring customer service standards, and motivating a diverse team.

The ideal candidate will have a strong sales background, be confident in leadership, and possess excellent interpersonal skills. The role offers a performance-based bonus and various employee benefits including training and career progression opportunities.

Qualifications

• Experience in a sales-driven environment with a focus on customer service.
• Ability to manage and motivate a diverse team.
• Confident in leading by example and setting high standards.

Responsibilities

• Manage daily sales and team performance to meet budget.
• Communicate effectively with the team and provide constructive feedback.
• Deliver excellent customer service and maintain customer standards.

Skills

Team management

Customer service

Sales performance

Leadership

Interpersonal skills

Tools

MAM

Allicat

Job description

About The Role

At GSF Car Parts, our Assistant Branch Managers' passion to support the branch team and assist the Branch Manager with day to day duties is paramount. As the Assistant Branch Manager, you will be responsible for helping to lead, and work alongside the Sales Advisor team, boosting branch sales, customer relationships and hitting monthly sales targets.

As the Assistant Branch Manager, it is important that alongside the Branch Manager, you will be proactive and positive towards branch and Company promotions and initiatives; leading on our aim to be the best supplier, employer and customer within our industry.

Main Duties

• Daily Sales, Margin and Profit Performance to ensure the team/branch is staffed to deliver budget daily
• Measure and Manage Sales Advisors against their KPI’s
• Daily Communication with the Team to include team briefs, updates on performance and constructive feedback where customer standards aren’t being met
• Recognise excellence with constructive feedback and use positive communication to engage the team
• Engage the team to believe in achieving branch goals and challenge any disruptive behaviour
• Ensuring the team are delivering excellent customer service and continuously keeping the Branch Manager up to date
• Ensure our team delivers a solution where we have not met customer service requirements
• Instil a solution based customer service mentality

Working Hours

45 (average) hours Monday to Friday, including alternate Saturday working

About You

The ideal Assistant Branch Manager will have experience of working in a strong, sales, target driven environment, providing excellent customer service.

What You'll Need to Succeed

• Display qualities to manage and motivate a diverse team
• Driven to achieve
• Able to set high standards of work and appearance
• Be focused on delivering excellent customer service
• Confident and capable of leading by example
• Good interpersonal and leadership skills
• Ideally have experience of P & L Management, commercial management exposure
• Previous use of MAM or Allicat is desirable
• Automotive knowledge would be helpful, but isn't essential

What We'll Offer

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.