Branch Manager Reading

The Stevenson Group; Reading; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Stevenson Group in Reading, United Kingdom is seeking a capable supervisor to manage stock, lead a busy team, and oversee branch operations. You will handle rostering, training, and performance coaching while maintaining high service standards.

Key duties include monitoring stock room and shop floor standards, handling customer inquiries, and ensuring daily banking and end-of-month reporting are completed accurately.

Qualifications

• 3 years management/supervisor experience.

Responsibilities

• Stock management and branch stock room standards.
• Supervise and develop branch team.
• Manage branch finances including staffing hours and petty cash.
• Process custom orders efficiently.
• Complete branch banking daily.
• Fill end-of-month spreadsheets.
• Ensure dispatch targets are met.
• Recruit, train, and retain staff.
• Provide ongoing training and address underperformance.
• Holiday management and elf rota planning.
• Daily rostering and seasonal temp recruitment.
• Escalate customer complaints and monitor processes.
• Check customer service standards and phone greeting/email sign-off.

Skills

Stock management

People management

Customer service

Team leadership

Tools

Microsoft Office

Netsuite

Job description

• Stock management
• Shop floor standards
• Stock room standards
• Supervisor management
• Branch financial accountability (staffing hours, petty cash, cleaners)
• To ensure custom orders are being processed efficiently
• Complete branch banking daily
• To fill in all end of month spreadsheets
• Ensuring dispatch target achieved

People Management

• To recruit, train and retain the team
• To provide and record ongoing training to the team
• To highlight underperformance and support with action plan
• To work with supervisors to achieve branch standards
• To ensure the teams wellbeing needs are met

People Planning

• Completion of Elf rotas
• Management of Elf exceptions
• Holiday management
• Daily floor rota, including lunches
• Summer temp recruitment
• Summer temp rotas

• Role model of excellent customer service on the shop floor
• Being an escalation point for customer complaint
• Actively check the branch inbox
• Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)

• Knowledge of Microsoft Office, Netsuite
• 3 years management/supervisor experience