Assistant Branch Manager: Lead Teams, Elevate Service

8192 Barclays Bank UK PLC; Inverness; On-site; GBP 28,000 - 40,000; Full time

Job summary

Barclays Bank UK PLC in Inverness is seeking an Assistant Branch Manager to lead a high-performing team and deliver exceptional customer service. You will coach colleagues, manage day-to-day branch operations, and ensure risk and controls are applied consistently to support local customers.

You will foster an inclusive culture, build relationships with customers, and play a pivotal role in helping clients achieve their financial goals while developing talent within the team.

Qualifications

• Leadership experience in a customer-facing environment.
• Strong communication and interpersonal skills.
• Ability to balance customer service with managerial responsibilities.
• Proactive risk awareness and compliance focus.
• Organised and self-sufficient with ability to prioritise work.

Responsibilities

• Lead and develop a high-performing team to deliver exceptional service.
• Support customers with financial needs and influence growth.
• Monitor performance, provide coaching, and manage risks and controls.
• Ensure policies, procedures, and governance are followed across the branch.

Skills

Team leadership

Communication

Decision making

Risk awareness

Organization

Job description

Barclays Bank UK PLC in Inverness is seeking an Assistant Branch Manager to lead a high-performing team and deliver exceptional customer service. You will coach colleagues, manage day-to-day branch operations, and ensure risk and controls are applied consistently to support local customers.

You will foster an inclusive culture, build relationships with customers, and play a pivotal role in helping clients achieve their financial goals while developing talent within the team.