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Cambridgeshire and Peterborough NHS Foundation Trust; Cambourne; On-site; GBP 18,000 - 24,000; Part time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is recruiting a part-time Administrator to join the Cambridge Admin Hub in Cambourne. The role is 30 hours per week, providing administrative support to a countywide service across Cambridge, Huntingdon, Fenland and Peterborough, liaising with clinicians and service users to ensure an efficient, streamlined service.

You will contribute to writing and processing documents, managing calls, and maintaining accurate electronic records, while

Qualifications

• Excellent communication and organisational skills.
• Strong customer service orientation.
• Ability to work as part of a team and independently.
• Proactive and motivated with good attention to detail.

Responsibilities

• Word processing of correspondence, reports and summaries for the team.
• Use telephone skills to contact healthcare professionals, patients, and agencies.
• Record information accurately in the information systems.
• Manage calls promptly and professionally with good time management.
• Maintain patient/service user records and ensure timely updates in the systems.
• Input and update service user details and activity on computerised systems.

Skills

Word processing

Telephone techniques

Data entry

Customer service

Team collaboration

Tools

Computerised information systems

Microsoft Office

Job description

Administrator | Cambridgeshire and Peterborough NHS Foundation Trust

Company: Cambridgeshire and Peterborough NHS Foundation Trust

The ESD/Neuro Rehab service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne. The role is a permanent contract working 30 hours per week.

The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient, and streamlined service.

The post holder will have excellent communication, organisational and customer service skills. If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.

We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardised job descriptions.

We are looking for someone who is self-motivated and works well within a team whilst being able to work independently.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Please refer to the attached Job Description and Person Specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls within the defined time frame and in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• Book interpreters, online, face to face and transcribing of documents.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

This advert closes on Monday 21 Sep 2026

Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust