Assistant Accommodation Officer

BBS Recruitment; Maidstone; Sur place; GBP 21 000 - 30 000; Plein temps

Résumé du poste

BBS Recruitment is seeking an Assistant Accommodation Officer for a client in Maidstone to provide essential administrative and operational support for accommodation services. The role focuses on data entry, records management, and customer-facing service for residents and staff.

You will handle inboxes, calendars, sign-up paperwork, and help monitor repairs, rents, and service charges while complying with council policies and safeguarding guidelines.

Qualifications

• Strong administrative and data entry skills.
• Experience with filing, scanning, and spreadsheet work.
• Customer-focused and able to handle inquiries professionally.

Responsabilités

• Provide day-to-day administrative support, including data entry, filing, scanning, photocopying, spreadsheets, reports and managing correspondence.
• Maintain accurate and up-to-date records on Housing Management (CRM) and other systems.
• Manage the Accommodation inbox and calendar, responding to enquiries and directing requests appropriately.
• Prepare and process accommodation sign-up paperwork and update relevant systems.
• Support residents and officers with reporting and progressing repair issues.
• Assist with rent and service charge recovery activities.
• Monitor and reconcile void properties and provide regular updates to relevant teams.
• Support Asset and Finance Officers with information, data and reports.
• Maintain effective electronic filing systems and ensure information is accurate and accessible.
• Support the Accommodation Lead with team meetings, training sessions, agendas and other administrative activities.
• Provide a professional and customer-focused service when dealing with residents, colleagues and external stakeholders.
• Comply with Council policies relating to safeguarding, equality, health and safety, IT security and confidentiality.
• Support the Council's Emergency Plan and undertake other duties appropriate to the grade as required.

Description du poste

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are seeking a reliable, organised and customer-focused Assistant Accommodation Officer for our client based in Maidstone. You will provide essential administrative and operational support to help ensure the smooth and effective management of accommodation services.

Responsibilities for Assistant Accommodation Officer:

• Provide day-to-day administrative support, including data entry, filing, scanning, photocopying, spreadsheets, reports and managing correspondence.
• Maintain accurate and up-to-date records on Housing Management (CRM) and other systems.
• Manage the Accommodation inbox and calendar, responding to enquiries and directing requests appropriately.
• Prepare and process accommodation sign-up paperwork and update relevant systems.
• Support residents and officers with reporting and progressing repair issues.
• Assist with rent and service charge recovery activities.
• Monitor and reconcile void properties and provide regular updates to relevant teams.
• Support Asset and Finance Officers with information, data and reports.
• Maintain effective electronic filing systems and ensure information is accurate and accessible.
• Support the Accommodation Lead with team meetings, training sessions, agendas and other administrative activities.
• Provide a professional and customer-focused service when dealing with residents, colleagues and external stakeholders.
• Comply with Council policies relating to safeguarding, equality, health and safety, IT security and confidentiality.
• Support the Council's Emergency Plan and undertake other duties appropriate to the grade as required.