Accommodation Support Officer — Temporary Contract

ESSENTIAL EMPLOYMENT LTD

Hockenden

On-site

GBP 18,000 - 23,000

Full time

2 days ago

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Job summary

ESSENTIAL EMPLOYMENT LTD in Maidstone is seeking an Assistant Accommodation Officer on a full-time temporary contract. You will support the accommodation service with admin tasks, data input, and help residents and officers with repairs and rent recovery.

This role uses CRM systems, Excel, calendar management, and documentation, with a focus on accuracy and customer service in a housing environment.

Responsibilities

To provide effective support to the accommodation service within the Accommodation Team, including photocopying, scanning, filing, general data input, use of excel spreadsheets, production of reports, etc. forwarding/returning mail.
To accurately record information on the Housing Management (CRM), Huume and other systems
To support the asset and finance officers in obtaining and providing information, data and reports
To manage the Accommodation Inbox and calendar.
To prepare sign up paperwork promptly and accurately and record these on the system once complete
Support residents and officers to raise any repair issues.
To support officers to achieve a good level of rent and service charge recovery.
To track and reconcile the void properties and produce daily updates to other service users
Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
Support the Accommodation Lead to organize training sessions, team meeting agendas etc.
As a customer focused role, be able to communicate with our customers at the agreed level
To undertake any training and development as required.