Assistant Accommodation Officer (Grade 7)

Wax Recruitment Ltd; Maidstone; On-site; GBP 26,000 - 34,000; Full time

Job summary

Wax Recruitment Ltd is seeking an Assistant Accommodation Officer (Grade 7) based at Trinity House, Maidstone. You will provide effective support to the accommodation service, handling admin tasks, data entry, and reporting to help keep our operations running smoothly.

This role requires strong IT skills, experience with Housing Management systems, and the ability to communicate clearly with residents and colleagues.

Qualifications

• Strong data entry and administrative skills.
• Proficient with Excel and reporting tools.
• Experience with CRM and council IT systems.

Responsibilities

• Provide general admin support to the accommodation team.
• Record information on Housing Management CRM and other systems.
• Prepare sign up paperwork and keep records up to date.
• Manage inbox and calendar for the Accommodation team.
• Assist with rent and service charge recovery information.
• Support training sessions and team meeting tasks.

Skills

Data entry

Excel

Reports

CRM systems

Job description

Job title: Assistant Accommodation Officer (Grade 7)

Job Category: Housing

Location: Trinity House, 20 Church St, Maidstone, Kent, ME14 1LY, Swale and Maidstone Borough Council

MAIN ACCOUNTABILITIES

• To provide effective support to the accommodation service within the Accommodation Team, including photocopying, scanning, filing, general data input, use of excel spreadsheets, production of reports, etc. forwarding/returning mail.
• To accurately record information on the Housing Management (CRM), Huume and other council systems
• To support the asset and finance officers in obtaining and providing information, data and reports
• To manage the Accommodation Inbox and calendar.
• To prepare sign up paperwork promptly and accurately and record these on the system once complete
• Support residents and officers to raise any repair issues.
• To support officers to achieve a good level of rent and service charge recovery.
• To track and reconcile the void properties and produce daily updates to other service users
• Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
• Manage electronic filing systems.
• Support the Accommodation Lead to organize training sessions, team meeting agendas etc.
• As a customer focused role, be able to communicate with our customers at the agreed level
• To undertake any training and development as required.
• To contribute to the delivery of the Council’s priorities.
• To comply fully with the Council’s Equal Opportunity Policy.
• To comply fully with the Council’s Health and Safety at Work Policy.
• To assist as required in the Council’s Emergency Plan.
• To comply fully with the Council’s IT Security Policy.
• To share the Council’s commitment to safeguarding and promoting the welfare of children and vulnerable adults, complying with all safeguarding Policies.
• To contribute to the Council’s emergency plan and respond as required to emergencies including working at rest centres outside of the normal working day.
• Commitment to the Council’s Strategic Plan
• To undertake other duties commensurate with the grade of the post.