Accommodation Administrator & Resident Services Specialist

BBS Recruitment; Maidstone; In loco; GBP 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

BBS Recruitment is seeking an Assistant Accommodation Officer for a client in Maidstone to provide essential administrative and operational support for accommodation services. The role focuses on data entry, records management, and customer-facing service for residents and staff.

You will handle inboxes, calendars, sign-up paperwork, and help monitor repairs, rents, and service charges while complying with council policies and safeguarding guidelines.

Competenze

• Strong administrative and data entry skills.
• Experience with filing, scanning, and spreadsheet work.
• Customer-focused and able to handle inquiries professionally.

Mansioni

• Provide day-to-day administrative support, including data entry, filing, scanning, photocopying, spreadsheets, reports and managing correspondence.
• Maintain accurate and up-to-date records on Housing Management (CRM) and other systems.
• Manage the Accommodation inbox and calendar, responding to enquiries and directing requests appropriately.
• Prepare and process accommodation sign-up paperwork and update relevant systems.
• Support residents and officers with reporting and progressing repair issues.
• Assist with rent and service charge recovery activities.
• Monitor and reconcile void properties and provide regular updates to relevant teams.
• Support Asset and Finance Officers with information, data and reports.
• Maintain effective electronic filing systems and ensure information is accurate and accessible.
• Support the Accommodation Lead with team meetings, training sessions, agendas and other administrative activities.
• Provide a professional and customer-focused service when dealing with residents, colleagues and external stakeholders.
• Comply with Council policies relating to safeguarding, equality, health and safety, IT security and confidentiality.
• Support the Council's Emergency Plan and undertake other duties appropriate to the grade as required.

Descrizione del lavoro

BBS Recruitment is seeking an Assistant Accommodation Officer for a client in Maidstone to provide essential administrative and operational support for accommodation services. The role focuses on data entry, records management, and customer-facing service for residents and staff.

You will handle inboxes, calendars, sign-up paperwork, and help monitor repairs, rents, and service charges while complying with council policies and safeguarding guidelines.