Accommodation Administration & Data Support Officer

Aatom Recruitment Limited

Maidstone

On-site

GBP 25,000 - 32,000

Full time

3 days ago

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Job summary

Aatom Recruitment is recruiting on behalf of a Local Authority for an Assistant Accommodation Officer. The role focuses on providing support to the accommodation service within the Accommodation Team, handling data entry, filing, and general admin.

You will work with housing management systems, assist asset and finance officers, manage inbox/calendar, prepare sign-up paperwork, support residents with repairs, and help ensure rent and service charge recovery, aligned with safeguarding and safety

Responsibilities

To provide effective support to the accommodation service within the Accommodation Team, including photocopying, scanning, filing, general data input, use of excel spreadsheets, production of reports, etc. forwarding/returning mail.
To accurately record information on the Housing Management (CRM), Huume and other council systems
To support the asset and finance officers in obtaining and providing information, data and reports
To manage the Accommodation Inbox and calendar.
To prepare sign up paperwork promptly and accurately and record these on the system once complete
Support residents and officers to raise any repair issues.
To support officers to achieve a good level of rent and service charge recovery.
To track and reconcile the void properties and produce daily updates to other service users
Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times.
Manage electronic filing systems.
Support the Accommodation Lead to organize training sessions, team meeting agendas etc.
As a customer focused role, be able to communicate with our customers at the agreed level
To undertake any training and development as required.
To contribute to the delivery of the Council’s priorities.
To comply fully with the Council’s Equal Opportunity Policy.
To comply fully with the Council’s Health and Safety at Work Policy.
To assist as required in the Council’s Emergency Plan.
To comply fully with the Council’s IT Security Policy.
To share the Council’s commitment to safeguarding and promoting the welfare of children and vulnerable adults, complying with all safeguarding Policies.
To contribute to the Council’s emergency plan and respond as required to emergencies including working at rest centres outside of the normal working day.
Commitment to the Council’s Strategic Plan
To undertake other duties commensurate with the grade of the post