Asset Experience Lead: Ops & Client Growth

Jones Lang LaSalle Incorporated; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Leeds seeks an Asset Experience Lead to coordinate operations across Asset Experience Managers, ensuring service delivery aligns with client standards. This leadership role blends strategic oversight with hands-on property operations on a busy retail portfolio.

You will manage performance, run regular meetings, and act as the primary client contact for Royal London, driving continuous improvement, risk management, and a high-performance culture.

Qualifications

• Experience leading Asset Experience or similar property operations teams.
• Strong client relationship management with senior stakeholders.
• Site-based role requiring professional communication and leadership.

Responsibilities

• Provide line management to Asset Experience Managers and conduct performance reviews.
• Coordinate community operations including diary management and cover arrangements.
• Escalate complex operational or client issues to the Property Delivery Lead.
• Maintain relationships with Royal London asset managers and drive improvements.
• Oversee financial trackers, service charges, and supplier payments.

Skills

Team leadership

Client relationship management

Operations coordination

Financial management

H&S compliance

Tools

Proactis

CRM systems

Job description

Jones Lang LaSalle Incorporated in Leeds seeks an Asset Experience Lead to coordinate operations across Asset Experience Managers, ensuring service delivery aligns with client standards. This leadership role blends strategic oversight with hands-on property operations on a busy retail portfolio.

You will manage performance, run regular meetings, and act as the primary client contact for Royal London, driving continuous improvement, risk management, and a high-performance culture.