Asset Experience Lead & Client Growth Champion

JLL; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

JLL in Peterborough is seeking a Lead Asset Experience Manager to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, absence cover, and escalation handling. You will ensure consistency of service delivery and adherence to JLL and client standards.

In the day-to-day role, you will be the strategic leader and operational expert for a complex commercial property portfolio, owning client relationships while managing day-to-day

Qualifications

• Leadership and people management experience.
• Experience coordinating multiple stakeholder teams.
• Strong client relationship management skills.

Responsibilities

• Provide line management to Asset Experience Managers, including performance reviews and development planning.
• Coordinate community operations: diary management, absence cover, and buddy system implementation.
• Act as primary escalation point for complex operational, client, and team issues.
• Facilitate regular community meetings to share knowledge and promote best practices.
• Collaborate with senior leadership to drive consistency and elevate systemic issues to the Property Delivery Lead.
• Foster a high-performance culture through communication, recognition, and development initiatives.
• Monitor community performance metrics and drive improvement actions.

Job description

JLL in Peterborough is seeking a Lead Asset Experience Manager to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, absence cover, and escalation handling. You will ensure consistency of service delivery and adherence to JLL and client standards.

In the day-to-day role, you will be the strategic leader and operational expert for a complex commercial property portfolio, owning client relationships while managing day-to-day