Asset Experience Lead: Client-Focused Operations

JLL; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL’s Royal London Property Delivery team in Leeds seeks an Asset Experience Lead to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, and escalation handling. You will lead client relationships and drive improvement while ensuring consistent service delivery and adherence to standards.

You will also act as strategic leader and operational expert for complex commercial portfolios, focusing on day-to-day property operations,

Responsibilities

• Provide line management to designated Asset Experience Managers within the community, including performance reviews and development planning.
• Coordinate community operations including diary management, absence cover arrangements, and buddy system implementation.
• Serve as primary escalation point for complex operational, client, and team issues within the community.
• Foster a high-performance culture through effective communication, recognition, and team development initiatives.
• Monitor community performance metrics and implement improvement actions where required.
• Collaborate with the Royal London asset manager to set the strategy and lead relationships with professionalism.

Job description

JLL’s Royal London Property Delivery team in Leeds seeks an Asset Experience Lead to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, and escalation handling. You will lead client relationships and drive improvement while ensuring consistent service delivery and adherence to standards.

You will also act as strategic leader and operational expert for complex commercial portfolios, focusing on day-to-day property operations,