Asset Administrator

Two Rivers Housing; England; On-site; GBP 27,000; Full time

Job summary

A community housing organization in Newent is seeking an Asset Administrator to support the management of information about homes. This role involves organizing data for improved decision-making, generating reports, and ensuring excellent customer service for tenants. The ideal candidate will have strong IT skills, a GCSE in English and Maths, and experience in a busy office environment.

Qualifications

• Ability to work independently and manage workload.
• Experience in Microsoft Office and databases.
• Experience in a customer-focussed environment.

Responsibilities

• Provide admin support to manage information on homes.
• Produce reports for leadership and finance teams.
• Keep tenants updated about work in their home.

Skills

IT systems proficiency

Customer service experience

Effective communication

Education

GCSE in English and Maths

Tools

Microsoft Office

Asset management system (Active H, MIS)

Job description

Asset Administrator

£26,652 per annum

Newent, Gloucester

Full Time

Permanent

Come and make a real difference as our Asset Administrator!

Everyone should have a warm, safe, affordable home. As part of our assets team, you’ll help make this a reality for thousands of people living in our communities.

Working with our Asset Investment Manager you’ll provide admin support to help us manage information on the condition of our homes and invest in improving our homes for our tenants.

You’ll keep our systems organised and accurate with the data our surveyors are collecting. You’ll help produce reports for leadership and finance teams to share a clear picture of our homes and budgets. You’ll also help us provide a great customer experience by keeping tenants up to date about work in their home.

What you’ll bring to our team

Skilled and experience in a variety of IT systems, you’ll champion and contribute to changes in our system and processes as we improve our approach to managing information about our homes. You’ll build strong relationships with our tenants, with colleagues and external contractors, working together to find solutions.

What we are looking for

• Ability to work independently and manage your own workload effectively.
• Experienced in the use of Microsoft Office, skilled in the use of databases, spreadsheets, and word processing tools,
• Experience working in a customer-focussed environment, with a willingness to learn and develop their knowledge of the housing sector.
• Experience of working in a busy office environment and in the processes and practices associated with office administration.
• Communicates in a calm and effective manner and ensures that stakeholders feel valued and heard.

Qualifications

GCSE in English and Maths

Experience in the use of Microsoft, word, excel and teams

Experience in the use of an asset management system (active H, MIS) would be desirable

Administrative or related qualification would be desirable