Assessment and Remediation Manager

NHS Resolution; United Kingdom; Remote; GBP 15,000 - 20,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working

Wellbeing discounts

Job summary

NHS Resolution is seeking a proactive A&R Manager to lead operational delivery within the Assessment and Remediation service. The role focuses on coordinating assessments, sourcing external clinicians, and supporting reviews while handling a personal caseload and meeting tight deadlines.

Join a collaborative team committed to data-driven strategies and a supportive work environment. The role offers flexible working arrangements and access to NHS Pension, with a pro rata salary based on 22.5

Qualifications

• High level of organisational and administrative skills.
• Ability to manage own caseload, set priorities and meet challenging deadlines.
• Excellent written communication skills, with accurate attention to detail.
• Effective oral communication skills, able to communicate confidently and professionally with internal/external stakeholders.
• Strong team-working skills and able to build and maintain effective working relationships.
• Excellent customer service skills.

Responsibilities

• Administration of the Behavioural Assessment service; liaise with practitioners and suppliers to set up assessments, issue reports and ensure smooth running.
• Source assessors to undertake Clinical Performance Assessment cases and arrange participation.
• Support the delivery of the Team Review service, liaising with parties and assisting reviewers.
• Manage your own caseload, track cases and deliver tasks within deadlines.
• Undertake a range of administrative tasks associated with delivery of the services and support to the A&R team.

Skills

Organisational skills

Caseload management

Written communication

Verbal communication

Teamworking

Customer service

Job description

The opportunity

We are looking for an enthusiastic, highly-organised and motivated person to play a key operational role in our Assessment and Remediation (A&R) service which helps NHS organisations manage concerns about clinicians. The A&R Manager (ARM) is responsible for the effective organisation of A&R services to a high standard and against set timescales. The ARM manages their own caseload, deals directly with practitioners and senior representatives from healthcare organisations, and undertakes a range of administrative tasks. This is a frontline role within Practitioner Performance Advice in a supportive, collaborative team.

Please note that the stated salary is pro rata, based on 22.5 hours per week.

What you'll be doing

• Administration of the Behavioural Assessment service. The ARM liaises with practitioners and suppliers to set up the assessments, issues reports and ensures the smooth running of the assessments.
• Source assessors to undertake Clinical Performance Assessment cases. This involves the ARM identifying suitable external clinicians and making arrangements for their participation.
• Support the delivery of the Team Review service, liaising with the parties to arrange the reviews and providing practical assistance to the reviewers during the process.
• Manage your own caseload, track cases and deliver tasks within set deadlines.
• Undertake a range of administrative tasks associated with the delivery of the services and providing support to the A&R team.

What you'll bring

• High level of organisational and administrative skills
• Ability to manage own caseload, set priorities and meet challenging deadlines
• Excellent written communication skills, with accurate attention to detail
• Effective oral communication skills, able to communicate confidently and professionally with internal/external stakeholders
• Strong team-working skills and able to build and maintain effective working relationships
• Excellent customer service skills

What we offer in return

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

About us

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Closing date: 01 November 2026 at 11.59pm

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.