Strategic Intervention Claims Manager

NHS Resolution; Leeds; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working arrangements

Career development

Job summary

NHS Resolution is transforming its Claims Management function and seeks a Strategic Intervention Claims Manager to join the Claims Intervention Team. You will work with claimant solicitors, pilot new approaches, and partner with the Continuous Improvement Team to introduce innovative claims handling across the organisation.

The role requires strong technical knowledge of clinical negligence or personal injury, ability to handle high-volume caseloads, and excellent drafting and communication

Qualifications

• Strong knowledge of clinical negligence or personal injury claims.
• Experience managing a high-volume caseload under pressure.
• Solid understanding of current law and statutes.
• Excellent drafting of complex legal correspondence.
• Collaborative mindset and ability to work across teams.
• Outstanding communication and customer focus.
• Data-driven approach to inform decision-making and improvements.

Responsibilities

• Work with claimant solicitors to resolve claims early and identify patterns for strategic improvements.
• Support Claims Managers with tools and guidance to pilot schemes and assess impact.
• Collaborate with the Continuous Improvement Team to roll out initiatives.
• Spot trends in claims data to drive smarter management techniques.
• Explore and implement new case management methods.
• Manage your own caseload delivering timely, effective outcomes.
• Act as a change champion to embed innovation in practice.

Skills

Clinical negligence claims

Personal injury claims

Caseload management

Data analysis

Drafting & correspondence

Cross-team collaboration

Communication skills

Change management

Job description

Join a team that’s shaping the future of claims management in the NHS.

NHS Resolution’s Claims Management function is undergoing an exciting transformation—building a unified, forward-thinking service that empowers teams, eliminates duplication, and fosters professional growth. As part of this evolution, we’re looking for a Strategic Intervention Claims Manager to join our vibrant and fast-paced Claims Intervention Team (CIT).

Why This Role Matters

CIT is a dynamic, inclusive team at the heart of strategic innovation in claims handling. We don’t just manage claims—we analyse data, pilot new ideas, and collaborate across the sector to drive meaningful change. Our work supports NHS Resolution’s dispute resolution initiatives and helps shape the future of claims strategy. This is a unique opportunity to combine hands-on claims management with high-level strategic thinking. You’ll be part of a team that values every voice, encourages experimentation, and thrives on continuous learning.

What You’ll Be Doing

As a Strategic Intervention Claims Manager, you’ll:

• Work closely with claimant solicitors to resolve claims early and identify patterns that inform strategic improvements across the claims landscape.
• Support Claims Managers with tools, guidance, and fresh approaches—helping to pilot innovative schemes and evaluate their impact.
• Collaborate with the Continuous Improvement Team to roll out new initiatives across the organisation.
• Spot emerging trends and behavioural patterns in claims data to inform smarter claims management techniques and drive strategic learning
• Explore and implement new ways of working and case management methods.
• Manage your own caseload of claims, applying your expertise to deliver timely and effective outcomes.
• Act as a change champion within the organisation, advocating for new approaches and embedding innovation into everyday practice.

What We’re Looking For

We’re seeking someone with strong technical knowledge and experience in clinical negligence or personal injury claims. You’ll also bring:

• Proven ability to manage a high-volume caseload under pressure.
• A solid understanding of current law and relevant statutes.
• Excellent drafting skills for complex legal correspondence.
• A collaborative mindset and ability to work across teams.
• Outstanding communication skills and customer focus.
• A passion for service improvement and innovation.
• Sharp attention to detail and a pragmatic approach to problem-solving.
• Confidence in interpreting and using data to inform decision-making, identify trends, and support continuous improvement

What we offer in return

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

About us

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.

Additional information

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.