Digital Change & Continuous Improvement Manager

NHS Resolution; Leeds; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working arrangements

Eye care vouchers

Blue Light card

Cycle to work scheme

Season ticket loan scheme

Job summary

NHS Resolution is seeking a Digital Change & Continuous Improvement Manager to shape the future of the Practitioner Performance Advice service in Leeds. You will bridge operational teams, digital specialists and analytics to deliver practical improvements that enhance user experience and reporting.

This is a full-time role offering the chance to lead digital projects, manage backlogs and measure benefits while working with senior teams to drive continuous improvement across the service.

Qualifications

• Experience delivering digital or system improvements in a large organisational environment.
• Experience gathering user requirements and translating them into practical solutions.
• Ability to analyse information, identify opportunities and make evidence-based recommendations.
• Experience working with digital, technical or data teams to develop and implement improvements.

Responsibilities

• Leading and prioritising a portfolio of digital and process improvements across the Advice service.
• Working with users to understand operational challenges and define requirements.
• Translating business needs into user stories, specifications and acceptance criteria.
• Managing the digital improvement backlog and benefits tracker; enhancing reporting and data quality.
• Coordinating testing, implementation, training and user adoption; evaluating impact.

Skills

Analytical thinking

Stakeholder engagement

Communication

Change management

Problem solving

Job description

We're looking for a Digital Change & Continuous Improvement Manager to help shape the future of NHS Resolution's Practitioner Performance Advice service.

This is an exciting opportunity to become the link between operational teams, digital specialists and business intelligence colleagues, ensuring our systems, processes and data support the delivery of a high-quality national service.

You'll have the chance to influence how digital solutions are designed and delivered, helping turn ideas into practical improvements that enhance user experience, strengthen reporting and deliver measurable benefits.

This role is full-time 37.5 hours per week

Main duties of the job

• Leading and prioritising a portfolio of digital and process improvements across the Advice service.
• Working with users to understand operational challenges, identify opportunities and define requirements.
• Translating business needs into clear user stories, specifications and acceptance criteria.
• Managing and maintaining the digital improvement backlog and benefits tracker.Working closely with digital and analytics teams to develop new functionality, improve reporting and enhance data quality.
• Coordinating testing, implementation, training and user adoption activities.Monitoring and evaluating the impact of changes, ensuring improvements deliver real benefits for users and the service.
• Building strong relationships across operational, technical and leadership teams to influence priorities and drive continuous improvement.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond.

We provide a supportive environment for our staff with specialist training and the opportunity for personal development.NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

What we offer in return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
• 24 hours employee assistance programme from Health Assured (EAP)Eye care vouchers for Specsavers.
• Health service discounts.Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

Job responsibilities

What you'll bring

We're looking for someone who combines strong analytical thinking with excellent communication and stakeholder engagement skills.

You'll bring:

• Experience of delivering digital, systems or service improvements in a complex organisational environment.
• Experience of gathering user requirements and translating them into practical, deliverable solutions.
• The ability to analyse information, identify opportunities and make evidence-based recommendations.
• Experience of working with digital, technical or data teams to develop and implement improvements.
• Strong planning and organisational skills, with the ability to manage competing priorities and dependencies.
• Confidence in communicating complex information to a range of audiences and influencing without direct authority.
• Experience of using data, reporting and performance information to support decision-making and continuous improvement.
• A collaborative, curious and proactive approach, with a genuine passion for making services work better for users.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

• Please see person specification
• Please see person specification

Experience

• Please see person specification
• Please see person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.