2610CA - Claims Assistant

NHS Resolution; Leeds; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NHS Pension

27 days annual leave

Flexible working

Career development

Descripción de la vacante

NHS Resolution in Leeds is seeking Claims Assistants to join the Claims Support Service. You will deliver essential administrative support across the claims life cycle, handling diary management, correspondence, and enquiries to help case managers progress toward timely resolutions.

This role offers hybrid or homeworking from Leeds, with training and development opportunities in a collaborative, inclusive environment that values accuracy, data quality, and patient care.

Formación

• Excellent written and verbal communication skills.
• Confidence with phone and email enquiries.
• Ability to work collaboratively in a team.
• Ability to handle sensitive information and maintain confidentiality.
• Intermediate IT skills and experience with bespoke databases.
• Strong attention to detail and accuracy.
• Ability to take ownership of tasks and manage them end-to-end.

Responsabilidades

• Diary management.
• Sending/receiving/reviewing correspondence from stakeholders.
• Responding to emails and in-person inquiries.
• Using claims management system.
• Email/shared mailbox management.

Conocimientos

Excellent communication

Phone & email confidence

Team collaboration

Confidentiality

IT proficiency

Attention to detail

Task ownership

Herramientas

Claims management system

Descripción del empleo

Who we are

We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.

Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.

The opportunity

The NHS Resolution Claims Management function has entered the next phase of its transformation and expansion, with a vision to create a single, integrated claims service supported by an efficient organisational structure. This structure is designed to reduce duplication, improve consistency, and enable teams to further develop their skills.

To support this, the Claims Support Service was established to streamline and enhance the claims‑handling process. Our Claims Assistants take responsibility for the process‑driven and administrative tasks that occur throughout the life cycle of a claim. By transferring these activities to a dedicated team, our Case Managers are able to focus on progressing claims to a timely and satisfactory resolution. This shift has also led to improved data accuracy, fewer delays, and more efficient workflows.

We are now seeking Claims Assistants to join the Claims Support Service, working alongside regional teams to provide high‑quality administrative support in the management of claims.

An effective administrative function, delivered by skilled and motivated Claims Assistants, is essential to the successful delivery of NHS Resolution’s strategy and to achieving excellence in our services.

This role offers flexible working with a possibility to work on a hybrid or homeworking basis from our Leeds offices.

What you'll be doing

• Diary management
• Sending/receiving/reviewing correspondence from variety of stakeholders
• Responding to emails and in person enquiries
• Using claims management system
• Email/shared mailbox responsibility and management

What we are looking for:

• Excellent oral and written communication skills
• Confidence in making enquiries via phone and email.
• Ability to work collaboratively in a team.
• Ability to work in an environment exposed to sensitive information and maintain confidentiality.
• Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
• Excellent attention to detail
• Ability to manage and take responsibility for tasks, not simply complete them

What we offer in return:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for SpecSavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Closing date: 11 November 2026

If you use AI to assist with any part of your application, please clearly indicate where it was used.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Please note: if you have applied for a Claims Assistant role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.