Assay Support Specialist

Siemens Aktiengesellschaft; Caernarfon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading medical technology company in the United Kingdom is seeking an Assay Support Specialist for a 24-month contract. In this role, you will provide high-quality support for the IMMULITE portfolio, focusing on immunoassay and allergy testing. You will process technical issues, conduct analytical experiments, and communicate with diverse teams. Ideal candidates will have a relevant degree, problem-solving experience, and excellent communication skills. This position offers a dynamic working environment and various employee benefits.

Benefits

26 days' holiday with buy/sell option

Up to 10% employer pension contribution

Share and bonus scheme

Access to flexible benefits including medical insurance

2 paid volunteering days per year

Qualifications

• Knowledge of immunoassays/in-vitro diagnostics, especially with the IMMULITE system.
• Experience in documenting processes and maintaining good documentation practices.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide high-quality support for national organizations regarding IMMULITE and allergy testing.
• Process incoming complaints and technical inquiries.
• Conduct and analyze experiments to identify root causes of performance issues.
• Communicate effectively across departments regarding investigation statuses.

Skills

Problem solving

Data analysis

Excellent communication skills

Attention to detail

Teamwork

Education

Post-graduate or graduate degree in a science discipline

Job description

Apply now for the position of Assay Support Specialist (24 month Fixed Term Contract) within our Service Organization, and where you will be working as part of a great team to effectively resolve product performance issues and improvements to support the overall success of the business. This role does require site based work at Llanberis in UK.

Responsibilities

• You would provide high-quality, worldwide support for our national organizations in the area of reagents and system application for the IMMULITE portfolio with focus on immunoassay and allergy testing.
• You would process incoming complaints/inquiries to resolve technical issues and support regional support organizations.
• You would design and perform analytical experiments with the aim of identifying the root cause of product performance issues and optimization of processes.
• You would promote knowledge transfer and technical communication, as well as create and publish support information.
• You would review and perform suitable statistical analysis on data generated as a consequence of, or in relation to a technical investigation.
• You would write and circulate technical reports for all assigned investigations. Generate report and participate in meetings to support the relevant processes.
• You would need to communicate effectively with all levels of staff within and outside of the department (e.g. R&D, Quality, Marketing, Manufacturing, etc.) in a timely manner with regards to investigation status.

Qualifications

• Post-graduate or graduate degree in a science discipline or relevant industry experience.
• Knowledge of immunoassays/in-vitro diagnostics with focus on the IMMULITE system or suitable allergy testing platform.
• Experience in problem solving or data analysis.
• High level of self-motivation, good documentation practices (GDP) and ability to work independently.
• Attention to detail, time management skills, teamwork and commitment.
• Excellent communication skills (written and verbal) and ability to work cross-site and cross-function.

About Us

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities.

Benefits

• 26 days' holiday with the option to buy or sell an additional 5.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to our flexible benefits from private medical insurance to dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.