Aspiring Mac Support Engineer – Launch Your Apple IT Career

Apache Associates; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Apache Associates in Greater London is seeking a Junior Mac Support Engineer to kickstart your career in IT, with a genuine interest in Apple and Mac technology. You'll join a specialist MSP delivering Mac-focused IT support and work alongside experienced engineers in a friendly, supportive environment.

Your day-to-day will include first-line support for Mac users, basic troubleshooting, device setup, account assistance, logging tickets, and escalating more complex issues.

Qualifications

• Some knowledge or experience of Mac / Apple technology.
• Excellent communication and people skills.
• Friendly, approachable and professional manner.
• Good problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Willingness to learn and take direction.
• Good organisational skills and attention to detail.
• Positive attitude and a desire to progress.

Responsibilities

• Providing first-line support to Mac and Apple users
• Troubleshooting basic Mac hardware and software issues
• Setting up and configuring Mac devices
• Assisting with user accounts, applications and access
• Supporting Apple devices and associated technologies
• Logging and managing support tickets
• Escalating more complex technical issues to senior engineers
• Learning MSP processes, tools and best practices
• Providing a friendly, professional service to clients and their users

Skills

Mac / Apple technology

Communication skills

Problem-solving

Attitude to learn

Organisational skills

Customer service

Job description

Apache Associates in Greater London is seeking a Junior Mac Support Engineer to kickstart your career in IT, with a genuine interest in Apple and Mac technology. You'll join a specialist MSP delivering Mac-focused IT support and work alongside experienced engineers in a friendly, supportive environment.

Your day-to-day will include first-line support for Mac users, basic troubleshooting, device setup, account assistance, logging tickets, and escalating more complex issues.