Mac IT Support Engineer – Creative Tech Helpdesk

MFK Recruitment; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

MFK Recruitment is recruiting an IT Support Engineer with Mac experience to join a private business in Vauxhall, London. The role involves hands-on Mac support, equipment setup and routine troubleshooting, with 95% Mac and 5% Windows work across a predominantly Apple environment.

The position is on-site five days a week, offering a £35,000–£40,000 salary and an opportunity to help colleagues stay productive by keeping technology running smoothly.

Qualifications

• At least 12 months of hands-on experience supporting Macs in a professional IT support role.
• Practical knowledge of macOS and Apple hardware, with confidence diagnosing common user issues.
• Experience installing applications, configuring equipment and troubleshooting printers/peripherals.
• Understanding of user accounts, permissions and basic networking including Wi‑Fi.

Responsibilities

• Provide friendly, in-person and remote 지원 through IT team channels, keeping colleagues updated until requests are resolved.
• Diagnose macOS and Apple hardware faults, including performance and display issues.
• Set up and configure Macs, install approved software and apply updates per IT procedures.
• Install and troubleshoot printers, scanners and other workplace equipment.
• Support onboarding and offboarding, preparing devices and managing access.
• Investigate basic Wi‑Fi and network connectivity issues, plus routine Windows support.
• Record requests, troubleshooting steps and resolutions, maintain asset records and documentation.
• Escalate complex faults to the infrastructure team with clear notes on symptoms and impact.

Skills

Mac support

macOS

Apple hardware

Printers & peripherals

Networking basics

Communication

Organisation

Mac device management tools

Tools

Mac device management tools

Job description

MFK Recruitment is recruiting an IT Support Engineer with Mac experience to join a private business in Vauxhall, London. The role involves hands-on Mac support, equipment setup and routine troubleshooting, with 95% Mac and 5% Windows work across a predominantly Apple environment.

The position is on-site five days a week, offering a £35,000–£40,000 salary and an opportunity to help colleagues stay productive by keeping technology running smoothly.