Aspiring General Manager: Elevate Guest Experience

Masons Arms, Branscombe; Branscombe; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Company bonus scheme

30% food & drink discount

50% accommodation discount

Training & career development

Pension scheme

Cycle to work scheme

Westfield Health cash plan

Thrive learning platform access

Clear career pathways

Job summary

St Austell Brewery is seeking an ambitious Deputy General Manager to join our team and help lead day-to-day operations, delivering outstanding guest experiences while driving sales and profitability. You will work closely with the General Manager, coach a high-performing team, and develop future talent to progress toward a General Manager role.

You’ll champion safe, compliant operations and uphold our values, creating an engaging culture for guests and colleagues across our pubs and estates.

Qualifications

• Senior hospitality management experience.
• Minimum two years as Assistant Manager in a large turnover hospitality business.
• Strong commercial awareness and understanding of business performance.
• Excellent communication and leadership skills.
• Experience coaching and developing teams.
• Hands-on approach and ability to thrive in a fast-paced environment.
• Desire to progress towards a future General Manager role.

Responsibilities

• Support the General Manager in the successful operation of the business.
• Lead, coach and develop a passionate team to deliver exceptional guest experiences.
• Drive sales, profitability and operational performance.
• Develop future talent through coaching, training and succession planning.
• Ensure consistently high standards across front and back of house.
• Champion health, safety and compliance across the business.
• Manage guest feedback and continually improve service standards.
• Build an inclusive, people-focused culture aligned to St Austell Brewery values.

Skills

Senior hospitality management

Communication skills

Leadership

Team coaching

People development

Hands-on leadership

Fast-paced environment

Progression to GM

Job description

St Austell Brewery is seeking an ambitious Deputy General Manager to join our team and help lead day-to-day operations, delivering outstanding guest experiences while driving sales and profitability. You will work closely with the General Manager, coach a high-performing team, and develop future talent to progress toward a General Manager role.

You’ll champion safe, compliant operations and uphold our values, creating an engaging culture for guests and colleagues across our pubs and estates.