Assistant Manager — Lead Guest Experience & Team Growth

Rashleigh Arms; Charlestown; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive bonus scheme

30% food & drink discount

50% accommodation discount

Pension Scheme 4–5%

Cycle to work scheme

Westfield Health cash plan

Westfield Rewards

Career development opportunities

Employee voice forums

Thrive learning platform access

Clear career pathways

Job summary

St Austell Brewery is seeking a proactive hospitality leader to helm day-to-day operations when the General Manager is away. You will motivate front and back-of-house teams, ensure smooth service, and maintain high standards of guest experiences across the Pier House in Charlestown.

You will oversee food quality, cash handling, admin processes, and compliance with health & safety regulations, with development opportunities and a clear path towards GM roles within a supportive, community-focused

Qualifications

• Proven track record in hospitality management or a similar leadership role.
• Strong focus on delivering warm, high-quality guest experiences.
• Experience overseeing front and back-of-house teams and daily operations.

Responsibilities

• Lead and motivate the team in the General Manager's absence.
• Create a welcoming environment and ensure first impressions delight guests.
• Monitor customer feedback and drive service improvements.
• Support front and back of house during peak times and maintain service standards.
• Oversee quality food production and support Kitchen teams.
• Maintain admin and cash handling accuracy when GM is away.
• Ensure health and safety regulations are followed consistently.

Skills

Team Leadership

Guest Experience

Health & Safety

Cash Management

Staff Development

Operations Oversight

Job description

St Austell Brewery is seeking a proactive hospitality leader to helm day-to-day operations when the General Manager is away. You will motivate front and back-of-house teams, ensure smooth service, and maintain high standards of guest experiences across the Pier House in Charlestown.

You will oversee food quality, cash handling, admin processes, and compliance with health & safety regulations, with development opportunities and a clear path towards GM roles within a supportive, community-focused