ASB Officer

Southern Housing; Hastings; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Southern Housing is seeking a committed ASB professional to join the Housing Directorate's regional ASB team in Hastings or Horsham. You will respond to ASB, manage risk, and help residents feel safe in their homes and communities.

You will triage reports, assess risk, agree action plans, investigate incidents, and work with internal teams and external partners to tackle ASB effectively.

Qualifications

• Experience of ASB case management in a social housing or similar environment is essential.
• Knowledge of repairs, housing management, or tenancy enforcement is beneficial.

Responsibilities

• Triage new reports and assess risk on a duty basis.
• Agree action plans and investigate incidents with empathy and sound judgement.
• Manage a varied caseload and gather evidence to support appropriate actions.
• Apply proportionate remedies and work with internal teams and external partners.
• Address ASB proactively to keep residents safe and supported.

Skills

Excellent communication

Strong judgement

Resilience under pressure

Organised and detail oriented

Empathy and professionalism

Job description

About The Role

We’re looking for a committed and compassionate professional to join our Housing Directorate as part of our regional Anti Social Behaviour (ASB) team. This is a rewarding role where you’ll make a real difference to residents’ lives by responding to ASB, managing risk, and helping people feel safe in their homes and communities.

Reporting to the ASB Manager, you’ll provide a high quality, resident focused service, dealing with a wide range of ASB cases. On a duty basis, you’ll triage new reports, assess risk, agree action plans, and investigate incidents, always working with empathy, professionalism, and sound judgement.

You’ll manage a varied caseload, gathering and evaluating evidence, taking proportionate action to prevent further incidents, and using legal remedies where appropriate. You’ll also work closely with internal teams and external partners to address ASB effectively and proactively across our neighbourhoods.

This role is based at one of our main offices in either Hastings or Horsham.

About you

You’re calm under pressure, confident in your decision making, and motivated by helping people through difficult situations. You’re able to balance empathy with professionalism, ensuring residents feel heard while clearly managing expectations and outcomes.

• Excellent communication skills, with the ability to build rapport and explain complex information clearly
• Strong judgement and resilience when dealing with challenging and sensitive situations
• Confidence managing a varied caseload and prioritising work to meet service standards
• A thorough, organised approach with strong attention to detail
• A proactive, solutions focused mindset

Experience of ASB case management in a social housing or similar environment is essential. Knowledge of repairs, housing management, or tenancy enforcement is beneficial.

About the team

You’ll be part of a dedicated ASB team delivering a comprehensive service to keep residents safe and supported. The team works closely across Southern Housing and with external agencies to tackle ASB, protect vulnerable residents, and improve neighbourhood safety.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.