ASB Prevention & Community Safety Officer

Trident Group – UK; Birmingham; On-site; GBP 27,000 - 38,000; Full time

Job summary

Trident Group – UK seeks a compassionate Anti-Social Behaviour Officer to join the Homes & Communities team. You will manage ASB and safeguarding caseloads, support residents, and collaborate with authorities to resolve issues and create safer neighbourhoods.

You will work with partner agencies to investigate complaints, prepare legal documentation, and contribute to service improvements. A full UK driving licence is essential to fulfil field duties.

Qualifications

• Experience managing anti-social behaviour cases within housing or a similar environment.
• Knowledge of housing, safeguarding, and ASB legislation.
• Strong communication and relationship-building skills.
• Experience working collaboratively with a range of internal and external stakeholders.
• Excellent organisational skills and the ability to manage competing priorities.
• A customer-focused approach and a genuine desire to help others.
• A full UK driving licence and access to a vehicle is essential.

Responsibilities

• Managing a varied caseload of anti-social behaviour and safeguarding cases.
• Listening to and supporting residents affected by ASB, ensuring they feel heard and supported throughout the process.
• Working closely with local authorities, police, support services, and community partners to find effective solutions.
• Investigating complaints, gathering evidence, and taking appropriate action where necessary.
• Promoting early intervention and prevention measures to reduce future incidents.
• Preparing documentation for legal action and attending court hearings when required.
• Contributing to community safety initiatives and continuous service improvement.

Skills

ASB casework

Stakeholder engagement

Communication skills

Empathy and resilience

Tools

Case management software

Job description

Trident Group – UK seeks a compassionate Anti-Social Behaviour Officer to join the Homes & Communities team. You will manage ASB and safeguarding caseloads, support residents, and collaborate with authorities to resolve issues and create safer neighbourhoods.

You will work with partner agencies to investigate complaints, prepare legal documentation, and contribute to service improvements. A full UK driving licence is essential to fulfil field duties.