Anti-Social Behaviour Officer

Trident Group – UK; Birmingham; On-site; GBP 27,000 - 38,000; Full time

Job summary

Trident Group – UK seeks a compassionate Anti-Social Behaviour Officer to join the Homes & Communities team. You will manage ASB and safeguarding caseloads, support residents, and collaborate with authorities to resolve issues and create safer neighbourhoods.

You will work with partner agencies to investigate complaints, prepare legal documentation, and contribute to service improvements. A full UK driving licence is essential to fulfil field duties.

Qualifications

• Experience managing anti-social behaviour cases within housing or a similar environment.
• Knowledge of housing, safeguarding, and ASB legislation.
• Strong communication and relationship-building skills.
• Experience working collaboratively with a range of internal and external stakeholders.
• Excellent organisational skills and the ability to manage competing priorities.
• A customer-focused approach and a genuine desire to help others.
• A full UK driving licence and access to a vehicle is essential.

Responsibilities

• Managing a varied caseload of anti-social behaviour and safeguarding cases.
• Listening to and supporting residents affected by ASB, ensuring they feel heard and supported throughout the process.
• Working closely with local authorities, police, support services, and community partners to find effective solutions.
• Investigating complaints, gathering evidence, and taking appropriate action where necessary.
• Promoting early intervention and prevention measures to reduce future incidents.
• Preparing documentation for legal action and attending court hearings when required.
• Contributing to community safety initiatives and continuous service improvement.

Skills

ASB casework

Stakeholder engagement

Communication skills

Empathy and resilience

Tools

Case management software

Job description

Help us create safer, stronger communities where people can feel proud of the place they call home.
We're looking for a compassionate, proactive, and resilient Anti-Social Behaviour Officer to join our Homes & Communities team. This is a rewarding opportunity for someone who is passionate about supporting residents, resolving complex issues, and making a genuine difference to people's lives.
Every day, you'll work with residents, colleagues, and partner agencies to tackle anti-social behaviour, support vulnerable individuals, and help build thriving neighbourhoods where everyone feels safe and respected.
Interviews will take place on Tuesday 3rd November

What You’ll Be Doing

• Managing a varied caseload of anti-social behaviour and safeguarding cases.
• Listening to and supporting residents affected by ASB, ensuring they feel heard and supported throughout the process.
• Working closely with local authorities, police, support services, and community partners to find effective solutions.
• Investigating complaints, gathering evidence, and taking appropriate action where necessary.
• Promoting early intervention and prevention measures to reduce future incidents.
• Preparing documentation for legal action and attending court hearings when required.
• Contributing to community safety initiatives and continuous service improvement.

What We’re Looking For

You’ll be someone who can balance empathy with professionalism and who is confident handling challenging situations sensitively and fairly.

• Experience managing anti-social behaviour cases within housing or a similar environment.
• Knowledge of housing, safeguarding, and ASB legislation.
• Strong communication and relationship-building skills.
• Experience working collaboratively with a range of internal and external stakeholders.
• Excellent organisational skills and the ability to manage competing priorities.
• A customer-focused approach and a genuine desire to help others.
• A full UK driving licence and access to a vehicle is essential.

Why join us?

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new-build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.