Anti Social Behaviour Officer (Midlands)

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

PA Housing is seeking an Antisocial Behaviour Officer to join the Tenancy Management team in a busy, resident‑focused role. You will manage ASB cases end‑to‑end, support residents, and take proportionate enforcement where needed.

You will work closely with police and local partners to protect residents and create safer communities, while maintaining detailed records and safeguarding vulnerable residents.

Qualifications

• At least 2 years’ experience in housing, ASB case management, or a similar role.
• Strong understanding of ASB, safeguarding, and housing legislation.
• Experience dealing with vulnerable residents with empathy and discretion.
• Excellent communication and mediation skills.
• Ability to stay calm under pressure and manage a busy caseload.
• Confidence using IT systems and keeping accurate records.

Responsibilities

• Manage ASB cases from start to finish with victim-centered approach.
• Investigate reports of anti-social behaviour including harassment and hate incidents.
• Build relationships with residents, keeping them informed and reassured.
• Develop action plans with residents and maintain regular contact.
• Gather evidence to legal standards and record witness statements.
• Take enforcement action where needed, including warnings and injunctions.
• Identify and support vulnerable residents and make safeguarding referrals.
• Collaborate with police, local authorities and partner agencies to improve safety.
• Represent PA Housing at multi‑agency meetings and case conferences.
• Maintain accurate case records and meet performance targets.

Skills

ASB case management

Communication

Mediation

Caseload management

Safeguarding

IT systems

Tools

IT systems

Job description

Additional role requirements:

DBS Check
Full UK License and access to vehicle for travel

Do you want to make a real difference in keeping communities safe and supporting residents when they need it most?

We’re looking for a passionate and resilient Antisocial Behaviour Officer to join our Tenancy Management team at PA Housing. This is a rewarding, fast-paced role where you’ll manage ASB cases end-to-end — supporting residents, tackling issues head‑on, and helping create safer, stronger neighbourhoods.

You’ll take a victim-centred, proactive approach, balancing support and enforcement to resolve issues early and effectively. If you’re someone who can build trust, stay calm under pressure, and take action when it matters, we’d love to hear from you.

This isn’t just about managing cases — it’s about protecting residents, supporting vulnerable people, and improving everyday life in our communities.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two days per week in the office, two days out in the neighbourhoods and one day a week working from home once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Manage ASB cases from start to finish, ensuring a victim-focused and proportionate approach
• Investigate reports of anti-social behaviour, nuisance, harassment, and hate incidents
• Build strong relationships with residents, keeping them informed, supported, and reassured throughout
• Develop action plans with residents, setting clear expectations and maintaining regular contact
• Gather and record evidence to a legal standard, including witness statements
• Take appropriate enforcement action where needed, including warnings, agreements, injunctions, and possession proceedings
• Identify and support vulnerable residents, making safeguarding referrals where required
• Work closely with police, local authorities, and partner agencies to manage risk and improve community safety
• Represent PA Housing at multi-agency meetings such as MARAC and case conferences
• Maintain accurate case records and meet performance targets and service standards
• Contribute to tackling wider issues such as serious ASB, exploitation, and community safety concerns
• Use insight and feedback to improve services and prevent future issues

What we’re looking for:

We’d love to hear from you if you:

• Have at least 2 years’ experience in housing, ASB case management, or a similar role
• Have a strong understanding of ASB, safeguarding, and housing legislation
• Are confident managing complex and sensitive cases involving vulnerable residents
• Have excellent communication and mediation skills
• Can build strong working relationships with residents, colleagues, and external partners
• Are organised and able to manage a busy caseload effectively
• Stay calm, resilient, and solution-focused in challenging situations
• Are confident using IT systems and maintaining accurate records
• Have a customer-first mindset and a genuine passion for community safety
• Bring a proactive approach and are always looking for ways to improve outcomes

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.