ASB & Community Safety Officer — Hybrid Work & 35 Days Leave

WMJobs; Rugby; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working up to 60%

35 days leave (incl. 8 bank holidays)

Local Government Pension Scheme

Flexi time scheme

Annual leave purchase scheme

Subsidised parking

Job summary

Rugby Borough Council is seeking an experienced Anti-Social Behaviour Officer to manage ASB and tenancy-breach cases across council-owned homes, coordinating with Housing Officers and legal teams to deliver timely outcomes.

You will handle investigations with a victim-centred approach, identify vulnerabilities, and liaise with police and support agencies to take proportionate action from early intervention to enforcement.

Qualifications

• Relevant experience in housing management, community safety or a related field.
• Proven case-management skills and a strong working knowledge of ASB legislation, tools and powers.
• Clear written and verbal communication, including confident report and statement writing.
• The ability to manage competing priorities, work independently and handle challenging conversations professionally.
• Good digital skills, including Microsoft Office and case-management or CRM systems.
• A full driving licence, access to a car and willingness to travel.

Responsibilities

• Manage routine and complex ASB and tenancy-breach cases within agreed timescales.
• Work alongside Housing Officers to assess reports, coordinate case plans, share relevant information and deliver consistent outcomes for tenants and communities.
• Carry out thorough, evidence-based investigations using a victim-centred and trauma-informed approach.
• Identify vulnerability early and make appropriate referrals to support services.
• Prepare injunctions, Notices of Seeking Possession, witness statements and other court documentation.
• Attend court hearings and work closely with Housing Officers, Community Safety and Legal Services.
• Build effective relationships with the police, social services, support agencies and community groups.
• Use available tools and powers proactively to prevent and resolve ASB.

Skills

Case-management

Housing management

Community safety

Written & verbal communication

Digital skills

Driving licence

Tools

CRM systems

Microsoft Office

Job description

Rugby Borough Council is seeking an experienced Anti-Social Behaviour Officer to manage ASB and tenancy-breach cases across council-owned homes, coordinating with Housing Officers and legal teams to deliver timely outcomes.

You will handle investigations with a victim-centred approach, identify vulnerabilities, and liaise with police and support agencies to take proportionate action from early intervention to enforcement.