Area Operations Manager

Well; Manchester; On-site; GBP 60,000 - 75,000; Full time

Job summary

Well in the UK is seeking an Area Operations Manager to lead a network of 15–20 pharmacies across Salford, Greater Manchester and Merseyside. You will drive performance, develop teams and ensure excellent patient care.

You will visit sites regularly, implement strategic goals, uphold NHS and GPhC standards, and foster relationships with local healthcare providers to grow service delivery and pharmacy revenue.

Qualifications

• Experience in field or multi-site management.
• Understanding of the pharmacy market and profession (desirable).
• Strong commercial and analytical skills.
• Excellent communication skills.
• Effective coaching and feedback capability.
• Strong planning and organisational skills.
• Ability to build trusted relationships with internal and external stakeholders.
• Understanding of NHS contractual requirements and GPhC/PSNI standards.

Responsibilities

• Operational Performance: Visit each pharmacy at least every two weeks, set SMART actions to drive performance; align activity with strategy; drive prescription growth, service delivery and OTC sales; ensure compliance; monitor competitor activity.

Skills

Leadership

Stakeholder management

Pharmacy knowledge

Strategic thinking

Coaching & feedback

Job description

Overview of the role

Area Operations Manager – Pharmacy (Multi-site)We are seeking an experienced Area Operations Manager to manage our branches across Salford, Greater Manchester and Merseyside.

About You

We are looking for strong leaders who:

• Thrive on colleague and patient interaction
• Are passionate about spending the majority of their time in pharmacies
• Work at pace while maintaining accuracy
• Are resilient and enjoy a fast-changing, challenging environment
• Are motivated by leading teams to deliver clear, measurable results

If this sounds like you, read on.

The Role

As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies.

Main Responsibility

Operational Performance

• Visit each pharmacy at least every two weeks, setting SMART actions to drive performance
• Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives
• Drive prescription growth, service delivery and OTC sales in line with budget
• Ensure full compliance with all operational processes and procedures
• Monitor competitor activity and identify opportunities to grow market share

Patient Safety, Quality & Standards

• Ensure all pharmacies meet GPhC standards and NHS contractual requirements
• Complete first-line investigations into patient safety incidents and controlled drug discrepancies
• Ensure delivery of all NHS quality standards

Delivering Outstanding Care

• Ensure teams actively promote and deliver NHS and private services
• Ensure complaints and incidents are reported, resolved or escalated appropriately
• Build and maintain strong relationships within the local healthcare community
• Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing

High-Performance Teams

• Recruit, develop and retain capable and motivated teams
• Manage performance through effective coaching, feedback and formal reviews
• Identify and develop internal and external talent to create a strong succession pipeline
• Ensure clear communication of roles, priorities and expectations
• Continuously develop your own skills and foster a culture of learning across the area

The Ideal Candidate

Knowledge, Skills & Experience

• Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)
• Understanding of the pharmacy market and profession (desirable)
• Strong commercial and analytical skills
• Excellent communication skills
• Effective coaching and feedback capability
• Strong planning and organisational skills with the ability to manage competing priorities
• Ability to build trusted relationships with internal and external stakeholders
• Understanding of NHS contractual requirements and GPhC/PSNI standards

We reserve the right to close this vacancy before the advertised closing date.