Area Operations Manager

Well; Crawford; On-site; GBP 65,000 - 85,000; Full time

Job summary

Well Pharmacy invites an experienced Area Operations Manager to lead 15–20 community pharmacies in West Scotland. You will build high-performing teams, drive KPI performance, and ensure patient safety across your area, reporting to the Senior/Regional Operations Manager.

You will shape service delivery, NHS compliance, and budget attainment while fostering strong relationships with local healthcare partners and supporting continuous improvement across the pharmacy network.

Qualifications

• Experience in field or multi-site management.
• Strong commercial and analytical skills.
• Understanding of NHS contractual requirements and GPhC standards.
• Ability to lead teams to achieve KPIs and budgets.
• Resilient in a fast-changing environment.

Responsibilities

• Visit each pharmacy at least every two weeks to drive performance.
• Align activity with corporate objectives (Delivering Well).
• Drive prescription growth, service delivery and OTC sales within budget.
• Ensure compliance with NHS contractual requirements and GPhC standards.
• Recruit, coach and develop area teams and provide performance feedback.
• Build relationships with local healthcare partners and stakeholders.

Skills

Leadership

Multi-site management

Strategic planning

Commercial acumen

People development

Job description

The following content displays a map of the jobs location - West Scotland

Division 8 Scotland and Northern Ireland

Overview of the role

Area Operations Manager – Pharmacy (Multi-site)

We are seeking experienced Area Operations Managers with a background in multi-site management around the area of West Scotland.

About You

We are looking for strong leaders who:

Thrive on colleague and patient interaction

Are passionate about spending the majority of their time in pharmacies

Work at pace while maintaining accuracy

Are resilient and enjoy a fast-changing, challenging environment

Are motivated by leading teams to deliver clear, measurable results

If this sounds like you, read on.

The Role

As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.

This role reports directly to the Senior/Regional Operations Manager.

Key Responsibilities

Operational Performance

Visit each pharmacy at least every two weeks, setting SMART actions to drive performance

Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives

Drive prescription growth, service delivery and OTC sales in line with budget

Ensure full compliance with all operational processes and procedures

Monitor competitor activity and identify opportunities to grow market share

Patient Safety, Quality & Standards

Ensure all pharmacies meet GPhC standards and NHS contractual requirements

Complete first-line investigations into patient safety incidents and controlled drug discrepancies

Ensure delivery of all NHS quality standards

Ensure teams actively promote and deliver NHS and private services

Ensure complaints and incidents are reported, resolved or escalated appropriately

Build and maintain strong relationships within the local healthcare community

Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing

High-Performance Teams

Recruit, develop and retain capable and motivated teams

Manage performance through effective coaching, feedback and formal reviews

Identify and develop internal and external talent to create a strong succession pipeline

Ensure clear communication of roles, priorities and expectations

Continuously develop your own skills and foster a culture of learning across the area

Knowledge, Skills & Experience

Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)

Understanding of the pharmacy market and profession (desirable)

Strong commercial and analytical skills

Effective coaching and feedback capability

Strong planning and organisational skills with the ability to manage competing priorities

Ability to build trusted relationships with internal and external stakeholders

Understanding of NHS contractual requirements and GPhC/PSNI standards

We reserve the right to close this vacancy before the advertised closing date.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare)is the secondlargest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.