Area Operations Manager

W Talent; Birmingham; Presencial; GBP 24 000 - 40 000; Tempo integral

Resumo da oferta

W Talent is seeking an organised Area Operations Manager to oversee day-to-day operational performance across multiple pharmacy branches in Birmingham. You will support branch managers, develop teams and improve performance across your area.

Travel between branches is required, and clinical decisions remain with pharmacy professionals. You will lead operational initiatives, monitor performance metrics and drive efficiency while maintaining high standards of customer service and branch

Qualificações

• Experience managing operations across multiple branches.
• Proven leadership and coaching skills.
• Ability to analyse sales and stock data.
• Excellent organisation and problem-solving abilities.
• Willingness to travel regularly between branches.

Responsabilidades

• Oversee operations across multiple pharmacy branches, maintaining consistent service and retail standards.
• Conduct regular branch visits to review performance, identify issues and agree practical action plans.
• Support and coach branch managers, building accountability and strong team leadership.
• Monitor sales, staffing costs, stock levels and other key performance measures.
• Identify opportunities to improve efficiency, control costs and grow retail sales.
• Coordinate staffing and rota coverage with branch managers to meet operational needs.
• Support recruitment, induction, training and performance management across the area.
• Oversee stock control, merchandising, cash handling and branch presentation.
• Work with pharmacists and senior management to support adherence to company procedures and address operational concerns.
• Resolve escalated operational and customer service issues, referring clinical matters to the appropriate pharmacy professional.
• Coordinate the rollout of promotions, processes and business initiatives across branches.
• Report on area performance, highlighting progress, risks and support required.

Conhecimentos

Multi-site ops

Leadership

Team development

Performance monitoring

Budget management

Communication

Descrição da oferta de emprego

Location: Birmingham, with travel between pharmacy branches

Salary: Up to £40,000 per annum, depending on experience

About the role

We are looking for an organised, commercially aware Area Operations Manager to oversee the day-to-day operational performance of multiple pharmacy branches.

You will support branch managers, develop teams and improve performance across your area. Working closely with pharmacists and senior management, you will help each branch deliver excellent customer service, maintain consistent standards and operate efficiently.

Clinical decisions remain the responsibility of the pharmacy professionals.

Key responsibilities

• Oversee operations across multiple pharmacy branches, maintaining consistent service and retail standards.
• Conduct regular branch visits to review performance, identify issues and agree practical action plans.
• Support and coach branch managers, building accountability and strong team leadership.
• Monitor sales, staffing costs, stock levels and other key performance measures.
• Identify opportunities to improve efficiency, control costs and grow retail sales.
• Coordinate staffing and rota coverage with branch managers to meet operational needs.
• Support recruitment, induction, training and performance management across the area.
• Oversee stock control, merchandising, cash handling and branch presentation.
• Work with pharmacists and senior management to support adherence to company procedures and address operational concerns.
• Resolve escalated operational and customer service issues, referring clinical matters to the appropriate pharmacy professional.
• Coordinate the rollout of promotions, processes and business initiatives across branches.
• Report on area performance, highlighting progress, risks and support required.
• Experience in multi-site retail or operations management, or substantial branch management experience with responsibility for supporting other locations.
• Strong leadership skills, with the ability to coach managers and develop teams.
• Experience monitoring performance targets, staffing costs and stock control.
• Excellent organisation, communication and problem-solving skills.
• The ability to prioritise competing demands and follow through on action plans.
• Willingness and ability to travel regularly between branches.
• Experience in community pharmacy, healthcare retail or health and beauty.
• Experience managing budgets and improving performance across multiple locations.
• Experience introducing new processes and leading operational change.

What we offer

• A salary of up to £40,000 per annum, depending on experience.
• An opportunity to influence performance across multiple pharmacy branches.
• A varied role combining operational leadership, team development and commercial responsibility.