Area Operations Manager

Bestway Healthcare; Salford; Remote; GBP 70,000 - 100,000; Full time

Job summary

Well Pharmacy in Salford is seeking an Area Operations Manager to lead 15–20 branches across Greater Manchester and Merseyside. You will build high-performing teams, drive KPIs, and ensure patient safety while delivering an outstanding community pharmacy experience.

The role reports to Senior/Regional Operations and demands strong commercial acumen, coaching ability, and deep NHS knowledge to meet budget targets and standards.

Qualifications

• Experience in field or multi-site management.
• Strong communication and leadership skills.
• Knowledge of NHS contractual requirements.
• Ability to develop high-performing teams.

Responsibilities

• Visit 15–20 pharmacies biweekly to drive performance.
• Align activity with NHS and corporate objectives.
• Grow prescription volume, service delivery and OTC sales within budget.
• Ensure patient safety and regulatory compliance.
• Recruit, coach and develop area teams.

Skills

Leadership

Coaching

Communication

Planning

Analytical

Job description

Area Operations Manager | 28 November, 2026 | Vacancies and careers with Well PharmacyBack to careers# Vacancies Area Operations Manager## Overview of the role**Area Operations Manager – Pharmacy (Multi-site)**We are seeking an experienced Area Operations Manager to manage our branches across Salford, Greater Manchester and Merseyside.### About YouWe are looking for strong leaders who:* Thrive on colleague and patient interaction* Are passionate about spending the majority of their time in pharmacies* Work at pace while maintaining accuracy* Are resilient and enjoy a fast-changing, challenging environment* Are motivated by leading teams to deliver clear, measurable resultsIf this sounds like you, read on.### The RoleAs an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.This role reports directly to the Senior/Regional Operations Manager.### ###### Main Responsibility#### Operational Performance* Visit each pharmacy at least every two weeks, setting SMART actions to drive performance* Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives* Drive prescription growth, service delivery and OTC sales in line with budget* Ensure full compliance with all operational processes and procedures* Monitor competitor activity and identify opportunities to grow market share#### Patient Safety, Quality & Standards* Ensure all pharmacies meet GPhC standards and NHS contractual requirements* Complete first-line investigations into patient safety incidents and controlled drug discrepancies* Ensure delivery of all NHS quality standards#### Delivering Outstanding Care* Ensure teams actively promote and deliver NHS and private services* Ensure complaints and incidents are reported, resolved or escalated appropriately* Build and maintain strong relationships within the local healthcare community* Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing#### High-Performance Teams* Recruit, develop and retain capable and motivated teams* Manage performance through effective coaching, feedback and formal reviews* Identify and develop internal and external talent to create a strong succession pipeline* Ensure clear communication of roles, priorities and expectations* Continuously develop your own skills and foster a culture of learning across the area### The Ideal Candidate### Knowledge, Skills & Experience* Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)* Understanding of the pharmacy market and profession (desirable)* Strong commercial and analytical skills* Excellent communication skills* Effective coaching and feedback capability* Strong planning and organisational skills with the ability to manage competing priorities* Ability to build trusted relationships with internal and external stakeholders* Understanding of NHS contractual requirements and GPhC/PSNI standardsWe reserve the right to close this vacancy before the advertised closing date.### About the CompanyFor over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.**‘Together we make a difference’**Apply+− OpenStreetMap contributors### Area Operations Manager* **Salary** Competitive annual salary dependent on experience* **Frequency** Annual* **Vacancy ID** well/TP/83737/12830* **Contract Type** Permanent - Full Time* **No. Hours per week** 39* **Closing Date** 28 November, 2026* **Job Category** Field Operations* **Division / Function** Division 7 England* **Location** Salford, Greater Manchester, United Kingdom (Incl. Northern Ireland)* **Posted on** 29 October, 2026Apply