Area Operations Manager

Well; Salford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Well Pharmacy is seeking an Area Operations Manager to oversee 15–20 pharmacies across Salford, Greater Manchester and Merseyside. You will build high-performing teams, drive KPIs, and ensure patient safety while delivering excellent community pharmacy service.

You will report to the Senior/Regional Operations Manager and travel between sites, maintaining high standards and strong relationships with local healthcare partners.

Qualifications

• Experience in field or multi-site management (BAU, cross-regional or project-based).
• Understanding of the pharmacy market and profession (desirable).
• Strong commercial and analytical skills.
• Effective coaching and feedback capability.
• Strong planning and organisational skills with ability to manage priorities.
• Ability to build trusted relationships with internal and external stakeholders.

Responsibilities

• Visit each pharmacy at least every two weeks and set SMART actions to drive performance.
• Support Delivering Well strategy aligning pharmacy activity with corporate objectives.
• Drive prescription growth, service delivery and OTC sales in line with budget.
• Ensure compliance with all operational processes and procedures.
• Monitor competitor activity and identify opportunities to grow market share.
• Ensure NHS quality standards, patient safety and NHS/private services delivery.
• Recruit, develop and retain capable teams; coach and provide formal reviews.
• Communicate priorities clearly and develop talent for succession.

Skills

Area management

Commercial analytics

Coaching & feedback

Planning & organisation

Stakeholder relationships

NHS/GPhC standards

Job description

The following content displays a map of the jobs location - Salford, Greater Manchester

Competitive annual salary dependent on experience

39

Location:

Salford, Greater Manchester

Closing Date:

28/11/2026

Job Category:

Field Operations

Business Area:

Pharmacy

Division / Function:

Division 7 England

Overview of the role

Area Operations Manager – Pharmacy (Multi-site)

We are seeking an experienced Area Operations Manager to manage our branches across Salford, Greater Manchester and Merseyside.

About You

We are looking for strong leaders who:

Thrive on colleague and patient interaction

Are passionate about spending the majority of their time in pharmacies

Work at pace while maintaining accuracy

Are resilient and enjoy a fast-changing, challenging environment

Are motivated by leading teams to deliver clear, measurable results

If this sounds like you, read on.

The Role

As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.

This role reports directly to the Senior/Regional Operations Manager.

Main Responsibilities

Operational Performance

Visit each pharmacy at least every two weeks, setting SMART actions to drive performance

Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives

Drive prescription growth, service delivery and OTC sales in line with budget

Ensure full compliance with all operational processes and procedures

Monitor competitor activity and identify opportunities to grow market share

Patient Safety, Quality & Standards

Ensure all pharmacies meet GPhC standards and NHS contractual requirements

Complete first-line investigations into patient safety incidents and controlled drug discrepancies

Ensure delivery of all NHS quality standards

Ensure teams actively promote and deliver NHS and private services

Ensure complaints and incidents are reported, resolved or escalated appropriately

Build and maintain strong relationships within the local healthcare community

Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing

High-Performance Teams

Recruit, develop and retain capable and motivated teams

Manage performance through effective coaching, feedback and formal reviews

Identify and develop internal and external talent to create a strong succession pipeline

Ensure clear communication of roles, priorities and expectations

Continuously develop your own skills and foster a culture of learning across the area

The Ideal Candidate

Knowledge, Skills & Experience

Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)

Understanding of the pharmacy market and profession (desirable)

Strong commercial and analytical skills

Effective coaching and feedback capability

Strong planning and organisational skills with the ability to manage competing priorities

Ability to build trusted relationships with internal and external stakeholders

Understanding of NHS contractual requirements and GPhC/PSNI standards

We reserve the right to close this vacancy before the advertised closing date.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare)is the secondlargest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.