Area Operations Manager

Bestway Healthcare; Scotland; A distancia; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Well Pharmacy is seeking an Area Operations Manager to lead 15–20 pharmacies across West Scotland and NI, focusing on patient safety, service quality and commercial performance. You will visit sites regularly, drive growth, coach teams and ensure adherence to NHS contracts.

Reporting to the Senior/Regional Operations Manager, you will build strong local partnerships while delivering measurable results and maintaining high standards in a fast-paced environment.

Formación

• Experience in field or multi-site management (BAU, cross-regional or projects).
• Strong understanding of pharmacy operations and NHS contractual context.

Responsabilidades

• Visit pharmacies regularly to drive performance and set SMART actions.
• Ensure NHS, GPhC and contractual standards are met across sites.
• Lead teams to deliver NHS/private services and improve patient care.
• Recruit, coach and develop high-performing teams across the area.
• Manage budgets, KPIs and ensure effective stakeholder relationships.

Conocimientos

Field management

Multi-site leadership

People coaching

Commercial acumen

Relationship building

Planning & organisation

Descripción del empleo

**Area Operations Manager – Pharmacy (Multi-site)**We are seeking experienced Area Operations Managers with a background in multi-site management around the area of West Scotland.### About YouWe are looking for strong leaders who:* Thrive on colleague and patient interaction* Are passionate about spending the majority of their time in pharmacies* Work at pace while maintaining accuracy* Are resilient and enjoy a fast-changing, challenging environment* Are motivated by leading teams to deliver clear, measurable resultsIf this sounds like you, read on.### The RoleAs an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.This role reports directly to the Senior/Regional Operations Manager.### Key Responsibilities#### Operational Performance* Visit each pharmacy at least every two weeks, setting SMART actions to drive performance* Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives* Drive prescription growth, service delivery and OTC sales in line with budget* Ensure full compliance with all operational processes and procedures* Monitor competitor activity and identify opportunities to grow market share#### Patient Safety, Quality & Standards* Ensure all pharmacies meet GPhC standards and NHS contractual requirements* Complete first-line investigations into patient safety incidents and controlled drug discrepancies* Ensure delivery of all NHS quality standards#### Delivering Outstanding Care* Ensure teams actively promote and deliver NHS and private services* Ensure complaints and incidents are reported, resolved or escalated appropriately* Build and maintain strong relationships within the local healthcare community* Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing#### High-Performance Teams* Recruit, develop and retain capable and motivated teams* Manage performance through effective coaching, feedback and formal reviews* Identify and develop internal and external talent to create a strong succession pipeline* Ensure clear communication of roles, priorities and expectations* Continuously develop your own skills and foster a culture of learning across the area### Knowledge, Skills & Experience* Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)* Understanding of the pharmacy market and profession (desirable)* Strong commercial and analytical skills* Excellent communication skills* Effective coaching and feedback capability* Strong planning and organisational skills with the ability to manage competing priorities* Ability to build trusted relationships with internal and external stakeholders* Understanding of NHS contractual requirements and GPhC/PSNI standardsWe reserve the right to close this vacancy before the advertised closing date.### About the CompanyFor over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.**‘Together we make a difference’**Apply+−Leaflet | OpenStreetMap contributors### Area Operations Manager* **Salary** Competitive* **Frequency** Annual* **Vacancy ID** well/TP/22/12719* **Contract Type** Permanent - Full Time* **No. Hours per week** 39* **Closing Date** 13 November, 2026* **Job Category** Field Operations* **Division / Function** Division 8 Scotland and Northern Ireland* **Location** West Scotland, United Kingdom (Incl. Northern Ireland)* **Posted on** 14 October, 2026