Area Guest Intelligence Manager

The Dorchester; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary Stays

Staff Discounts

Pension Scheme

Seasonal Ticket Loan

Financial Advice

Eye Care Vouchers

Apprenticeships & Training

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester in London seeks an Area Guest Intelligence Manager to drive guest-centric operations through strategic system understanding of Nexus and related processes. You will coach Nexus Champions locally and regionally while leading system configurations and safeguarding data protection compliance.

Join a culture recognised as a top place to work and participate in a comprehensive development academy to reach the highest standards of craft, service, and leadership within hospitality.

Qualifications

• Ability to lead and influence change at all levels of the organisation.
• Ability to understand and learn new technologies.
• Project and process management skills.
• Detailed-oriented and analytical.
• Confident in training small or large groups of employees at any level of seniority.
• Manage multiple projects and responsibilities effectively.
• Fully understand the operation of hotels.
• Strong written and verbal communication skills.

Responsibilities

• Drive strategic system understanding to accomplish guest-centric operations and ensure Nexus is used correctly.
• Provide local and regional coaching and training to Nexus Champions and new starters.
• Lead, drive and test new systems configurations and data protection compliance; oversee Nexus-related projects.
• Collaborate with Performance Improvement, IT, HODs and the Global Guest Intelligence community.

Skills

Change leadership

New technologies

Project management

Analytical thinking

Group training

Multi-project management

Hotel operations

Communication skills

Job description

Join us as an Area Guest Intelligence Manager at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Area Guest Intelligence Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You'll Do

• As our Area Guest Intelligence Manager you will be responsible to drive strategic system understanding to accomplish guest centric operations. You will ensure our internal system, Nexus is used correctly and provide business process direction, and recommendations for more effective system utilisation.
• You will be responsible for providing local and regional coaching and training to Nexus Champions and new starters.
• You will lead, drive and test new systems configurations, maintain the systems cleanliness and ensure all data protection legislations are followed and lead all hotel Nexus related projects.
• As our Area Guest Intelligence Manager you will work closely with our Performance Improvement Manager, IT team, HODs and Global Guest Intelligence community.

The items shared are the essence of a day in the life of our Area Guest Intelligence Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What You'll Bring

• Ability to lead and influence change at all levels of the organisation
• Ability to understand and learn new technologies
• Project and process management skills
• Detailed-oriented and analytical
• Confident in training small or large groups of employees at any level of seniority
• Manage multiple projects and responsibilities effectively
• Fully understand the operation of hotels
• Strong written and verbal communication skills

What You'll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.