Regional Guest Intelligence Manager | Data-Driven Ops

The Dorchester; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary Stays

Staff Discounts

Pension Scheme

Seasonal Ticket Loan

Financial Advice

Eye Care Vouchers

Apprenticeships & Training

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester in London seeks an Area Guest Intelligence Manager to drive guest-centric operations through strategic system understanding of Nexus and related processes. You will coach Nexus Champions locally and regionally while leading system configurations and safeguarding data protection compliance.

Join a culture recognised as a top place to work and participate in a comprehensive development academy to reach the highest standards of craft, service, and leadership within hospitality.

Qualifications

• Ability to lead and influence change at all levels of the organisation.
• Ability to understand and learn new technologies.
• Project and process management skills.
• Detailed-oriented and analytical.
• Confident in training small or large groups of employees at any level of seniority.
• Manage multiple projects and responsibilities effectively.
• Fully understand the operation of hotels.
• Strong written and verbal communication skills.

Responsibilities

• Drive strategic system understanding to accomplish guest-centric operations and ensure Nexus is used correctly.
• Provide local and regional coaching and training to Nexus Champions and new starters.
• Lead, drive and test new systems configurations and data protection compliance; oversee Nexus-related projects.
• Collaborate with Performance Improvement, IT, HODs and the Global Guest Intelligence community.

Skills

Change leadership

New technologies

Project management

Analytical thinking

Group training

Multi-project management

Hotel operations

Communication skills

Job description

The Dorchester in London seeks an Area Guest Intelligence Manager to drive guest-centric operations through strategic system understanding of Nexus and related processes. You will coach Nexus Champions locally and regionally while leading system configurations and safeguarding data protection compliance.

Join a culture recognised as a top place to work and participate in a comprehensive development academy to reach the highest standards of craft, service, and leadership within hospitality.