Area Concept Manager: Lead Growth & Client Engagement

Nova Leisure Ltd; Oxford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave (including bank holidays)

Personal development opportunities

Contributory pension scheme

Life assurance

24/7 Employee Assistance Programme

Job summary

Nova Leisure Ltd in Oxford is seeking an Area Concept Manager to lead a team of Concept Account Managers. This role involves driving customer engagement and retention by managing the team and identifying strategic opportunities. Key responsibilities include overseeing key accounts, supporting with customer issues, and collaborating on growth strategies. The ideal candidate will possess strong leadership and communication skills as well as IT proficiency. Benefits include generous leave and career development opportunities across the UK and Europe.

Qualifications

• Demonstrated leadership in managing and developing high-performing teams.
• Exceptional skills in communication, presentations and influencing others.
• Ability to cultivate and maintain strong relationships with customers, suppliers and internal stakeholders.
• Commercially astute with a sharp strategic mindset.
• Highly organized, capable of managing multiple priorities and delivering results under pressure.

Responsibilities

• Lead, coach and develop CAM team to ensure high customer engagement.
• Act as primary communication link with Head of Concepts.
• Collaborate to implement strategies for customer growth.
• Oversee key accounts and drive customer acquisition initiatives.
• Support CAMs with escalated customer issues.

Skills

Leadership in managing teams

Communication

Relationship building

Strategic mindset

Organizational skills

IT proficiency

Tools

Microsoft Excel

Job description

Nova Leisure Ltd in Oxford is seeking an Area Concept Manager to lead a team of Concept Account Managers. This role involves driving customer engagement and retention by managing the team and identifying strategic opportunities. Key responsibilities include overseeing key accounts, supporting with customer issues, and collaborating on growth strategies. The ideal candidate will possess strong leadership and communication skills as well as IT proficiency. Benefits include generous leave and career development opportunities across the UK and Europe.