Area Account Manager

Nova Leisure Ltd; Oxford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave (including bank holidays)

Personal development opportunities

Contributory pension scheme

Life assurance

24/7 Employee Assistance Programme

Job summary

Nova Leisure Ltd in Oxford is seeking an Area Concept Manager to lead a team of Concept Account Managers. This role involves driving customer engagement and retention by managing the team and identifying strategic opportunities. Key responsibilities include overseeing key accounts, supporting with customer issues, and collaborating on growth strategies. The ideal candidate will possess strong leadership and communication skills as well as IT proficiency. Benefits include generous leave and career development opportunities across the UK and Europe.

Qualifications

• Demonstrated leadership in managing and developing high-performing teams.
• Exceptional skills in communication, presentations and influencing others.
• Ability to cultivate and maintain strong relationships with customers, suppliers and internal stakeholders.
• Commercially astute with a sharp strategic mindset.
• Highly organized, capable of managing multiple priorities and delivering results under pressure.

Responsibilities

• Lead, coach and develop CAM team to ensure high customer engagement.
• Act as primary communication link with Head of Concepts.
• Collaborate to implement strategies for customer growth.
• Oversee key accounts and drive customer acquisition initiatives.
• Support CAMs with escalated customer issues.

Skills

Leadership in managing teams

Communication

Relationship building

Strategic mindset

Organizational skills

IT proficiency

Tools

Microsoft Excel

Job description

The Area Concept Manager will oversee and lead a team of Concept Account Managers (CAMs), ensuring the highest standards of customer service and support across multiple concept networks. In this role, you will be pivotal in driving customer engagement, growth, and retention by managing and developing the CAM team. Additionally, you will identify strategic opportunities for customer acquisition and development, while managing a local area customer base.

Key Responsibilities

• Lead, coach and develop CAM team, ensuring high standards of customer engagement and service across all accounts
• Act as the primary communication link between the CAM team and the Head of Concepts, providing performance updates and insights
• Collaborate with the Head of Concepts to create and implement strategies for network growth, customer acquisition and revenue optimisation
• Oversee key accounts, ensuring regular reviews and identifying growth opportunities
• Drive strategic customer acquisition and development initiatives in your region
• Support CAMs with escalated customer issues, ensuring timely resolution
• Build strong relationships with suppliers and field teams to drive concept growth and customer satisfaction
• Organise local customer and supplier training events to boost product knowledge and engagement
• Manage a local customer base, focusing on engagement and relationship building
• Review customer behaviour to identify growth opportunities and mitigate risks
• Monitor customer satisfaction, addressing issues proactively
• Work cross-functionally to ensure smooth coordination and support customer needs.

Skills and Experience

• Demonstrated leadership in managing and developing high-performing teams
• Exceptional skills in communication, presentations and influencing others
• Ability to cultivate and maintain strong relationships with customers, suppliers and internal stakeholders
• Commercially astute with a sharp strategic mindset
• Highly organised, capable of managing multiple priorities and delivering results under pressure
• Ability to work both independently and collaboratively, handling multiple tasks simultaneouslyStrong IT proficiency, particularly in Microsoft Excel

What we offer

• 33 days annual leave (inc. bank holidays)*
• Personal development leading to career opportunities across UK & Europe
• Contributory pension scheme
• Life assurance
• Support through our 24/7 Employee Assistance Programme for you and your family