Aquarius Relationship and Placement Coordinator

WTW; Ipswich; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working options

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

Willis Towers Watson is seeking a Facility Placement Coordinator to manage the end-to-end SME risk placement journey within the Aquarius facility. You will bind through approved systems, coordinate with brokers and insurers, and ensure timely progress and accuracy across outputs.

The role requires strong insurance knowledge, SME expertise, stakeholder management, and data-driven decision making in a fast-paced, digitally enabled environment. Hybrid working options are available.

Qualifications

• Strong experience within the insurance industry.
• Solid knowledge of Commercial Combined insurance for SME.
• Experience in UK market (non-Lloyd’s preferred).
• Proven ability to manage and coordinate insurance placements.
• Strong administrative and organisational skills with high attention to detail.
• Ability to capture, manage, and analyse data/metrics.
• Excellent stakeholder management and communication skills.
• Cert CII / Dip CII desirable.

Responsibilities

• Coordinate the end-to-end placement journey for SME risks.
• Bind via approved systems and platforms.
• Ensure timely progress and service levels.
• Undertake technical checks on documentation.
• Liaise with brokers, insurers and internal teams.
• Monitor pipeline activity and placement metrics.
• Support onboarding of new brokers and adoption of the facility.
• Contribute to process improvements and enhanced placement journeys.
• Represent the Aquarius facility at Willis Network events.

Skills

Insurance industry

Commercial Combined

SME sector

UK market

Placements coordination

Stakeholder management

Data analysis

Attention to detail

Organisational skills

Proactive problem solving

Job description

Aquarius is a digitally enabled placement solution designed to streamline SME business and deliver efficient, data-driven outcomes for clients and insurers. The Aquarius Facility Placement Coordinator plays a key role in supporting the continued delivery and success of the Willis Aquarius proposition. This role is responsible for coordinating the end-to-end placement journey for SME risks within the Aquarius facility, ensuring accuracy, efficiency, and a high standard of service to both Network Broker partners and insurer panel members. The successful candidate will support the execution of authorised facility activities, including binding through digital placement platforms, while maintaining strong relationships across all stakeholders. The role sits at the centre of the Aquarius operating model, acting as a key link between brokers, insurers, and internal teams.

The Role

• Placement Coordination
• Manage and coordinate risks throughout the Aquarius placement journey from submission to binding and policy issuance
• Execute authorised activities in line with facility governance, including binding via approved systems/platforms
• Ensure timely progress of risks and adherence to agreed service levels
• Technical & Documentation Oversight
• Undertake technical checks on all documentation (quotes, schedules, policy outputs) to ensure accuracy and alignment with agreed terms
• Ensure outputs reflect the information provided by brokers and insurers
• Support the issuance process and liaise with relevant checking teams where required
• Act as a key point of contact for Willis Network Broker partners and facility insurers
• Maintain strong working relationships to support collaboration and service delivery
• Facilitate communication between all parties to resolve queries and progress placements efficiently
• Performance Monitoring & MI
• Monitor facility performance, including pipeline activity, quote-to-bind ratios, and general placement metrics
• Accurately capture and log key data to support MI reporting
• Provide feedback and insights to key stakeholders to support continuous improvement
• Operational Support
• Support the delivery of the Aquarius proposition across the Willis Network
• Assist with onboarding new brokers and supporting adoption of the facility
• Contribute to process improvements and enhancement of the placement journey
• Stakeholder Engagement & Events
• Participate in internal and external meetings as required
• Represent the Aquarius facility at occasional Willis Network Broker events, supporting awareness and engagement

Qualifications

What you'll bring:

• Strong experience within the insurance industry
• Strong knowledge of Commercial Combined insurance, with a focus on the SME sector
• Experience within the UK company/composite insurance market (non-Lloyd’s preferred)
• Proven ability to manage and coordinate insurance placements or facility business
• Strong administrative and organisational skills with high attention to detail
• Ability to accurately capture, manage, and analyse data/metrics
• Confident stakeholder management and relationship-building skills
• Effective communication skills, both written and verbal
• Cert CII / Dip CII (or working towards) – desirable
• Highly organised with the ability to manage multiple tasks and priorities
• Detail-oriented with a strong focus on quality and accuracy
• Proactive and solutions-focused
• Strong team player with a collaborative approach
• Comfortable working in a fast-paced, evolving, and digitally enabled environment

Why Join Aquarius?

Aquarius is a strategic initiative designed to digitise and enhance SME placements, delivering efficient, data-led placement solutions for brokers, clients, and insurer partners. The role provides a unique opportunity to be at the centre of a growing, high-profile facility and contribute to its continued success and expansion.

What We Offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally.
• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• Hybrid working options.
• Employee assistance programme.
• Fully paid volunteer day to make a difference in your community.
• Electric vehicle car scheme.
• Share scheme.
• Cycle-to-work programme.
• Dental and optical cover.
• Critical illness protection.
• And much more.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]