Aquarius Relationship and Placement Coordinator

Willis Towers Watson; Ipswich; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Hybrid working

Pension scheme

Job summary

Willis Towers Watson is seeking a proactive Aquarius Facility Placement Coordinator to manage SME risk placements end-to-end. You will bind via digital platforms, ensure accuracy of quotes and schedules, and maintain strong relationships with brokers and insurer panel members.

The role sits at the centre of the Aquarius operating model. You will monitor performance, support MI reporting, and contribute to process improvements while coordinating with internal teams across the Willis network.

Qualifications

• Experience in the insurance industry with SME focus.
• Knowledge of Commercial Combined insurance is advantageous.
• Ability to manage insurance placements and interact with brokers/insurers.
• Strong administrative and data-analytic capabilities.
• Demonstrated stakeholder management and effective communication.
• Highly organised with attention to detail and multi-tasking ability.

Responsibilities

• Coordinate the end-to-end placement journey for SME risks.
• Perform technical checks on quotes, schedules and outputs.
• Engage with Willis Network Broker partners and insurers.
• Monitor pipeline activity and placement metrics for MI.
• Support onboarding of brokers and drive process improvements.
• Represent the Aquarius facility in meetings and events.

Skills

Insurance industry

Commercial insurance

Data analysis

Stakeholder management

Communication

Attention to detail

Organisational skills

Proactivity

Team player

Education

Cert CII / Dip CII (desirable)

Job description

Description

Aquarius is a digitally enabled placement solution designed to streamline SME business and deliver efficient, data-driven outcomes for clients and insurers. The Aquarius Facility Placement Coordinator plays a key role in supporting the continued delivery and success of the Willis Aquarius proposition. This role is responsible for coordinating the end-to-end placement journey for SME risks within the Aquarius facility, ensuring accuracy, efficiency, and a high standard of service to both Network Broker partners and insurer panel members. The successful candidate will support the execution of authorised facility activities, including binding through digital placement platforms, while maintaining strong relationships across all stakeholders. The role sits at the centre of the Aquarius operating model, acting as a key link between brokers, insurers, and internal teams.

The Role:

• Placement Coordination
  
  
  
  • Manage and coordinate risks throughout the Aquarius placement journey from submission to binding and policy issuance
  
  
  • Execute authorised activities in line with facility governance, including binding via approved systems/platforms
  
  
  • Ensure timely progress of risks and adherence to agreed service levels
  
  
  
  


• Technical & Documentation Oversight
  
  
  
  • Undertake technical checks on all documentation (quotes, schedules, policy outputs) to ensure accuracy and alignment with agreed terms
  
  
  • Ensure outputs reflect the information provided by brokers and insurers
  
  
  • Support the issuance process and liaise with relevant checking teams where required
  
  
  
  


• Broker & Insurer Engagement
  
  
  
  • Act as a key point of contact for Willis Network Broker partners and facility insurers
  
  
  • Maintain strong working relationships to support collaboration and service delivery
  
  
  • Facilitate communication between all parties to resolve queries and progress placements efficiently
  
  
  
  


• Performance Monitoring & MI
  
  
  
  • Monitor facility performance, including pipeline activity, quote-to-bind ratios, and general placement metrics
  
  
  • Accurately capture and log key data to support MI reporting
  
  
  • Provide feedback and insights to key stakeholders to support continuous improvement
  
  
  
  


• Operational Support
  
  
  
  • Support the delivery of the Aquarius proposition across the Willis Network
  
  
  • Assist with onboarding new brokers and supporting adoption of the facility
  
  
  • Contribute to process improvements and enhancement of the placement journey
  
  
  
  


• Stakeholder Engagement & Events
  
  
  
  • Participate in internal and external meetings as required
  
  
  • Represent the Aquarius facility at occasional Willis Network Broker events, supporting awareness and engagement
  
  
  
  

Qualifications

What you'll bring:

• Strong experience within the insurance industry


• Strong knowledge of Commercial Combined insurance, with a focus on the SME sector


• Experience within the UK company/composite insurance market (non-Lloyd’s preferred)


• Proven ability to manage and coordinate insurance placements or facility business


• Strong administrative and organisational skills with high attention to detail


• Ability to accurately capture, manage, and analyse data/metrics


• Confident stakeholder management and relationship‑building skills


• Effective communication skills, both written and verbal


• Cert CII / Dip CII (or working towards) – desirable


• Highly organised with the ability to manage multiple tasks and priorities


• Detail-oriented with a strong focus on quality and accuracy


• Proactive and solutions‑focused


• Strong team player with a collaborative approach


• Comfortable working in a fast-paced, evolving, and digitally enabled environment

Why Join Aquarius?

Aquarius is a strategic initiative designed to digitise and enhance SME placements, delivering efficient, data‑led placement solutions for brokers, clients, and insurer partners. The role provides a unique opportunity to be at the centre of a growing, high‑profile facility and contribute to its continued success and expansion.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]