Aquarium General Manager: Growth, Guest Experience & Ops

SEA LIFE; Scarborough; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Bonus (non-contractual)?

33 days holiday

Private Medical Insurance

40% off LEGOonline

25% discount in retail/restaurants

Merlin Magic Pass

Job summary

SEA LIFE Scarborough is seeking a highly motivated General Manager to lead our multi-functional attraction. You will drive financial performance, set annual business plans, and ensure exceptional guest experiences while upholding brand standards and safety.

Reporting to the Regional Director for the UK Gateway attractions, you will grow visitor numbers, develop revenue streams in retail, F&B and photography, and lead the aquarium team with a focus on commercial and operational excellence.

Qualifications

• Significant management experience at a senior level in a complex, multi-functional commercial business.
• Flair for networking and building relationships across stakeholders.
• Excellent commercial and financial acumen with a creative flair.
• Strong communication and motivational skills.
• Experience in safety, operational budgets, and procedures.

Responsibilities

• Deliver all financial targets for SEA LIFE Scarborough.
• Develop and execute the annual business plan and forecast.
• Drive visitor volume and revenue across retail, F&B and photography.
• Maintain brand standards for presentation and guest experience.
• Ensure health and safety is paramount and uphold procedures.

Skills

Senior management

Networking

Stakeholder management

Commercial & financial acumen

Communication

Safety & budgets

Job description

SEA LIFE Scarborough is seeking a highly motivated General Manager to lead our multi-functional attraction. You will drive financial performance, set annual business plans, and ensure exceptional guest experiences while upholding brand standards and safety.

Reporting to the Regional Director for the UK Gateway attractions, you will grow visitor numbers, develop revenue streams in retail, F&B and photography, and lead the aquarium team with a focus on commercial and operational excellence.