Aquarium & Attractions GM: Growth, Ops & Guest Experience

Merlin; Scarborough; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

33 days holiday

Private Medical Insurance

LEGO discount 40%

Staff discounts

Merlin Magic Pass

Enjoy the Ride Pass

Volunteer days

Cycle to work

Job summary

Merlin's SEA LIFE Scarborough is seeking a highly capable General Manager to lead the attraction, drive financial performance, and uphold guest experience standards.

You will work with the Aquarium Curator and care teams to ensure wellbeing of aquatic life, develop the annual business plan, manage budgets, and explore growth opportunities in merchandising, food & beverage and photography.

Qualifications

• Significant senior management experience in a complex commercial business.
• Ability to network and manage diverse stakeholders effectively.
• Strong commercial and financial acumen with creative flair.
• Excellent communication and motivational skills.
• Experience ensuring safety, budgeting, and updating procedures.

Responsibilities

• Deliver all financial targets for SEA LIFE Scarborough.
• Drive visitor volume and revenue growth at the attraction.
• Develop and implement the annual business plan and forecasts.
• Maintain financial forecasts and explore growth opportunities in retail, F&B, and photography.
• Collaborate with Aquarium Curator to ensure animal wellbeing and care.

Skills

Senior management

Networking

Stakeholder management

Commercial acumen

Financial acumen

Communication

Safety & operations

Job description

Merlin's SEA LIFE Scarborough is seeking a highly capable General Manager to lead the attraction, drive financial performance, and uphold guest experience standards.

You will work with the Aquarium Curator and care teams to ensure wellbeing of aquatic life, develop the annual business plan, manage budgets, and explore growth opportunities in merchandising, food & beverage and photography.