General Manager - Aquarium Growth, Guest Experience Safety

Merlin Entertainments; Harrogate; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary company bonus

33 days holiday including bank and PH

Private Medical Insurance (Single)

Merlin Magic Pass

Enjoy the Ride Pass

Volunteer days

Cycle to work scheme

40% off LEGO online

25% discount in retail shops andresta

Job summary

Merlin Entertainments is seeking a highly motivated General Manager for SEA LIFE Scarborough. You will report to the Regional Director for the UK Gateway attractions, delivering financial targets while upholding brand standards and guest experience.

You will drive visitor numbers, develop business plans, forecast finances, and explore growth opportunities in retail, F&B, and photography. With support from the Aquarium Curator and care team, you will ensure wellbeing and care of a diverse range

Qualifications

• Significant senior management experience in a complex, multi-functional commercial business.
• Proven networking ability and stakeholder relationship skills.
• Strong commercial and financial acumen with creative flair.
• Excellent communication and motivational skills.
• Experience in safety management and budget oversight.

Responsibilities

• Lead delivery of all financial targets for SEA LIFE Scarborough.
• Develop and deliver an annual business plan and financial forecasts.
• Drive visitor numbers and growth across retail, food & beverage and photography.
• Ensure wellbeing and care of aquatic life in collaboration with aquarium team.
• Oversee health and safety, brand standards and guest experience.
• Manage weekends and bank holidays as required.

Skills

Senior leadership

Networking

Stakeholder management

Commercial & financial acumen

Communication

Safety & risk management

Job description

Merlin Entertainments is seeking a highly motivated General Manager for SEA LIFE Scarborough. You will report to the Regional Director for the UK Gateway attractions, delivering financial targets while upholding brand standards and guest experience.

You will drive visitor numbers, develop business plans, forecast finances, and explore growth opportunities in retail, F&B, and photography. With support from the Aquarium Curator and care team, you will ensure wellbeing and care of a diverse range